BoxVault Self Storage

Paul Ashbourne

I reserved a 10' x 7.5' x 12' storage unit in BoxVault on week in advance. When I showed up to move in with a fully loaded truck, the representative informed me that the unit I had reserved had been rented. The only available option was another unit that was $130 more per month! By this point, we had no option to go to another place, since we were on a tight schedule with the move. I complained about the fact that they didn't honor my reservation, and the manager told me that the reservation system does not mean anything, they will sell the unit you reserved if someone asks for it. The reservation system is a scam. They want you to think you have a unit reserved there instead of going somewhere else. By the time you show up to pick it up, they know your hands might be tied and you just have to pay them the extra price. I unfortunately fell victim to this in the short term as I had no time to find another storage facility before my flight out of Miami, but I'm going to aim to move out as quickly as possible when I get back.

Jack Martinez

Here's the skinny....many of us think of storage units as being expensive & don't think of them when considering what to do with all of your extra stuff. Like many storage facilities they have "small" units - more oversized "lockers" than "units." These are generally located ABOVE the normal sized ones. Its a way of making use of wasted space. For NEXT TO NOTHING I got mine, during one of their occasional promos. For just a few more bucks, I upgraded to a deluxe sized unit. It is an amazing value. You do have to climb stairs to put in and take out your stuff. So if it is real heavy, that won't. Otherwise, its great. Although some storage places do have some of these where you can access them on the ground, they often require you buy their insurance - it's nearly forced. This takes the "magic" out of getting a storage unit for less than what you spend on a couple of cocktails. BoxVault doesn't do that. The places near Downtown Miami charge an arm and a leg - they can do it because they have plenty of business customers and there are lots of absentee owners in this area. They win your business by being kind on your wallet. Paying next to nothing, I was worried that I was bothering the staff with all my questions. They went above and beyond and put up with every last one. The manager is Angie and she was terrific. The rest of the staff was a reflection of the same values. They really earn your business too. After moving stuff in the Miami heat you want a soda. They have a machine, and it would be easy to inflate prices - its just a buck. Its a great message that resonates throughout the entire business. Thanks BoxVault and THANK YOU ANGIE!!!

Lisa Murray

Honestly, this storage is the place to be to store your valuable items, I love how out of all the storage places they were the first one’s to stand up & greet me so nicely & everyone wanted to help me. This is an upscale storage everything is clean & brand new. The employees there have no problem in answering every question I had & nothing is better then when someone knows there facts. Rent with them & I promise you they won’t fail you! I will be moving in July for sure such great prices & promos!

Zack Brown

I just want to say awesome place. As I was leaving school needed to use the restroom & stopped by this beautiful building & Angie greeted with such a nice attitude & smile. After I asked if it was okay if i sat down & did my homework She was totally okay with it. I’ve never felt so welcomed. If I ever need storage or know someone I would totally recommend them because there customer service is outstanding!!