Harry Ritchie's Jewelers Coeur d'Alene

Ashley Eichinger

I came in to see if they could clean my ring which was not purchased there and also wanted to look at diamond bands. She was sitting at a low counter and i heard "can I help you?" I looked over at the other who was helping a couple ladies and realized she wasnt talking to me. I keep walking towards the counter and she leaned sideway and said it again. Why not stand up when a costumer didnt here you? I asked her about cleaning my ring and shr looked like it was a total inconvenience to even ask. She asked if i had a plan with Blue Nile. I said i dont know, my husband bought. She stands up and walks to the cleaning machine and i hand her my ring and start looking at bands. She must have thought that i couldn't hear or see her doung nothing to clean my ring. I took my ring back and asked how much for the "cleaning " she said we dont charge for cleanings. What cleaning I thought.. I work with the public and will not case any attention to an issue while there is peiple in the store. Shr treated me like i came in with a ring with fake diamonds and only white gold setting. Sorry ma'am, but its gia certified. I WILL NEVER buy a thing from this place EVER

Becca Stinson

Dominique has been absolutely amazing! She helped us create my very own engagement ring & currently creating my very own wedding ring! We always feel like family when we come in. Absolutely recommend stopping by if you’re on the look out for anything jewelry related.

Mark

I was recently in the market for a particular Casio G-Shock watch and I really wanted to buy local. I called this Harry Richie's store to see if they could order this particular watch and a female employee told me she would check into it and get back to me. (I never received a call back). I then left a message on their phone asking for a call back. (Again, I never received a call back). I just placed an online order with Jomashop.com (who have been in business for 30 years and have 1000's of positive reviews). So many brick and mortar stores have closed in the Silver Lake Mall as well as all across our country. You would think that those stores that are still hanging on would be striving to 'surprise with customer service greatness' but they seem to be very slow to learn. We clearly can't recommend Harry Ritchie's, however, we can heartily recommend Jomashop.com and Costco/costco.com for your watch and jewelry needs.

Ashley Matthews

The ladies that were in today 08/19/2020 are the sweetest most helpful ever. All I needed was to have my wedding ring sized and they not only made me feel good about my ring (it's fake but silver) they even helped me with my temporary wedding ring getting it to fit till i get mine back. I was so scared to go into a jewelry store because of my ring. I will be back for sure because of them. The owner did amazing with having wonderful staff. I hope they see this and give them credit. Thank you ladies from the bottom of my heart!!