VibrantCare Rehabilitation, Inc

Cara Miller

I've had two separate injuries that got me to Vibrant Care in Castro Valley. Both times I have had incredible therapists who helped me get healthy. Shefali and Anusha are very good at their jobs. Incredibly knowledgable, as well as being personable and kind in a time that is difficult and scary for their patients. Great attitudes, warm and friendly personas, and very skilled art their work. PT can be scary, painful, and daunting. But it's necessary to be able to recover from injuries and surgeries. The entire staff is friendly and professional, starting with Brian at the front desk. Anusha and Shefali helped me get healthy again, and did it in a way that was friendly and comfortable for me. Thank you!

D K

Worst customer service ever! The management and billing processes need immediate audits. There is definitely some monkey business going on. We were charged $50 for every visit on top of what insurance have covered. It turns out that they should have never charged us anything since insurance was covering 100%. Maybe mistake was made somewhere, but one would think you can clear this up quickly by requesting a refund... NOT so fast!!! First requested refund in October.. VC said that they have not received final statement from insurance. I called insurance, they said everything is complete and there is no reason for VC not to issue refund. VC said they would not process refunds until the end of the month, November now. Beginning of December, we called VC to ask why we have not received refund. They said because of the holidays they had to process refunds beginning of December and we should see our refund by the end of second week in December. Called VC on December 16 and was advised that our refund won't be process until the end of December now.. WHAT?!?! I was put on hold when asked to speak to supervisor, then was told that supervisor would tell me the same thing, therefore there is no need for supervisor to speak with me.. REALLY!? It is now January, still no refund... Sounds like VC is pocketing money by overcharging customers in hopes that customer would not check with their insurance providers on the coverage at the time of care. Therapists are great, but we would be looking for more honest place with customers in mind for the future needs. ——— UPDATE 022520: Received refund mid February. The whole thing took 3+ months, multiple calls and lots of frustration.

Carl Dorsett

Good well trained therapists.