DoubleTree by Hilton Hotel Reading

Casey Gregory

I reviewed this same hotel before, and gave a much lower rating. I have bumped it up due to the general manager reaching out and expressing concern and the desire to make things right. I will say the hotel itself was very clean and that people were very welcoming. I am still not sure if there is a laundry on site, it was mentioned in the app I used to book, which was trip actions, but once I couldn't find one upon arrival, I checked the site for the hotel itself, and it is not mentioned. So perhaps just a error on the booking site I used, but if it is important to you, you might want to double check beforehand. Also there is no microwave in the room, which is a drawback when you're staying for a few days. But they're also not very big deals overall, the most important things being that it was clean and comfortable, and it was both. The main reason that I had rated so low was due to a less than exemplary experience with the restaurant, and an issue with the parking garage, but neither of those are the hotel itself. So I definitely give an overall five star, but the reason for the four star in service was due to the fact that I did attempt to call the front desk, the room service crew, and the restaurant on a few different occasions and was not getting the calls answered. But I understand that people get busy, especially in locations that deal with the public. But when you have called four times and still didn't get an answer, it starts to become frustrating. I would definitely stay here again though, nothing that I saw or experienced was that serious. I think it is a very nice hotel, and the lobby area is interesting and I love that they had numerous little areas that my coworker and I could meet and talk to go over work things and still be private, but not need to be in either one of our rooms which would be awkward. Also the staff was always upbeat and friendly, and you could tell they enjoyed interacting with us, even at 5:00 in the morning LOL. I was a little concerned with the location, as it is right downtown across from a stadium or concert venue of some sort. I was definitely worried about the noise from the traffic and other businesses close by, but I heard literally no noise from outside. There must be a train nearby, as there's a little note in a pair of earplugs on your nightstand letting you know that trains go through in the night, but I never heard a thing. I love the mattress, it was flush but still firm. And the pillows I believe were some sort of down alternatives, maybe with memory foam somewhere in there. There were four pillows on the king bed and two of them seem to be firm and two were more soft, which was a perfect combination for me. It's nice that they give one of each for each person, to try to make you the most comfortable you can be away from home. I also love that the bedding was white, so you know there are no stains and that it can be bleached. The bathroom was very clean and the shower had very hot water with good pressure. There's a safe and mini fridge in each room as well as the TV, a chaise lounge, flat screen TV and ironing board and iron. I would recommend staying here, and if you do just make sure you take in your parking ticket so they can validate you.

Benjamin Waradzin

I had a great time here. Room was nice, & dinner was great. Breakfast was good too. I forgot her name, but the manager of restaurant (I assume she was) was extremely friendly. She was walking around making sure everything was okay with everyone. I hope I have to stay here again!

Becky Falkenstine

It was the perfect hotel for our concert at the arena which was right across the street. The room was fabulous and the bed was super comfy. The staff were very friendly! When we returned from the concert at 9p, they the restaurant staff were amazing at pulling all the staff together for a late rush, smiling and friendly the whole time. All the food was fantastic!! Will definitely go back!

Robert J Rodgers

I regret not taking pictures because it is a very nice hotel in Reading. A couple things that standout as i was traveling with family. The parking is free in the parking deck. Breakfast is complementary and excellent! My family liked it. The facility is extremely clean and the pool is nice as well. The big standout is how happy the staff is. All smiles and genuinely very polite. Even my wife pointed it out. Make sure to grab the complementary chocolate chip cookies!