Address: 2201 John Glenn Dr, Concord, CA 94520, USA
Phone: +19255211977
Sunday: 11AM–8PM
Monday: 11AM–8PM
Tuesday: 11AM–8PM
Wednesday: 11AM–8PM
Thursday: 11AM–8PM
Friday: 10AM–9PM
Saturday: 11AM–8PM
Shirley Marin
Waited nearly an hour to get the attention of a salesperson - I was ready with my choice. Two salesmen responded to my call for help, one said I should go on-line to buy piece I wanted: faster and cheaper. He was right, but then site showed that piece was on backlog, 3-5 months to get it. Ready to leave store in frustration. Finally salesperson named Erica, said she’d be happy to help and in 10 minutes, I was done. You’ve got to improve training on the 6 males disguised as salesmen at this location.
dan tamura
Picked up a few bedroom pieces fairly late on a Sunday with my partner. We were greeted by a very friendly employee named Steve. He immediately made us feel at home, and guided us around the showroom to find the dresser chests and nightstand we were looking for. We took up a LOT of his time, and eventually I realized that we had kept him over an hour past his shift! I'm glad we were able to give this store and Steve the business. He really does take the time to determine what a customer needs, not just what a store might hope to sell you. Good people here, including a manager named David (if I remember correctly). Awaiting delivery on our furniture, so this review only covers the fab service and attention we received in-store.
Carlos Delgado
I had a very pleasant experience. We weren't sure what kind of rug we wanted but Steven Jewell helped us find what we were looking for and feel great about our purchase. We will be asking for Steve next time we are in.
Tiffany L. Bryan
First the service was impeccable. Vince helped us as soon as we walked into the door. Asked what we were looking for and immediately found exactly what we described and offered comparable alternatives. He was patient with our questions and stayed with us through the entire experience. We are very pleased with the quality of service this location has to offer. The furniture, as well, is top quality and affordable. We are so excited for our free delivery and set up in the next 4 days! I highly highly recommend asking for Vince to help with your next furniture shopping experience.
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You say the store and online is a different entity, but both have issues regardless. Store never answers the phone. You go in person, they don’t have much of an answer. Regardless, I’ve discovered purchasing from Ashley should be your last resort. Items get delivered broken, so you still wait for months to see what you paid for. Yes, employees are great but company can’t deliver. When delivery becomes available, you’ll receive a million text messages to confirm delivery, and finally they ask you to call to confirm before they cancel the delivery. Nothing is sync. For my family, and friends, I recommend you use other furnishing company like Lazy-boy, Living Spaces, Arhuas, etc. I purchased from Arhaus 20 days after I ordered from Ashley, and I received my Arhaus delivery before Ashley! When you work with a company that say’s “we are two different entities” good luck because one entity blames the other entity and nothing gets done.
I am a real customer so if you've seen and know for a fact people are doing this, than shame on them. I dont have time to analyze and pick apart people's comments maybe it's a job out there that will hire you to do so. But since I can care less if people are frauds or not I will leave that up to YOU!!! for all i know you can be a competitor hating on Ashley's 🤦🏽♀️💁🏾♀️ but since I dont know and really dont care do you all the way😂😂😂😁😁😁
I actually saw that set at the store in Concord, yesterday November 4th; it was $899 for three pieces, sofa, loveseat & recliner. Black or very dark brown.
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