O'Reilly Auto Parts

Pink Amirah

I went in to this Rio Rancho location to purchase a car battery and the installation is included (says it on their website) but a young male worker there told me “we can’t instal it because there’s only 2 workers here” but keep in mind that I was the only customer there. I was stranded with my battery dead and my 2 toddlers in 95 degree heat. He was lying because he was too lazy to instal it. I managed to get a jump start and got my car started and I drove to another location near my home (Ventana Ranch location) and they were so nice and professional and installed my battery right away and Let me add there was only 2 workers there too and 5 customers. I called the manager that same day and the young worker had lied to the manager and said that he told me if I would wait he would instal the battery but that is not true at all, I was the only customer there at that time and he never said that to me, and to top it off the managers response was “well it is what it is “ “bad things happen to good people” like seriously? They are so unprofessional at this location and so is the manager.

Peggy Biedermann

I wanted to let you know how great Wes was in helping me with a dead battery in my Jeep. He works at the store in Rio Rancho, NM 87124 on Southern Blvd. I initially called a few places to see if a battery for my Jeep was in stock and different stores had them, but Wes was so kind and said he could help me get the heavy battery out to the Jeep, etc... that I chose to go to him. He ended up doing all of it, even though I was there to 'help'. It took about 5 minutes and I was good to go. Give this man some kudos and some kind of bonus, please!

Mela Martinez

Waited at the counter for help. Saw employees talking with people, and not about parts. They saw me, but made me wait. Finally I was asked if I needed help. I gave the clerk my yr,make & model of my car. I just needed tail light bulb. After getting it home, I realized I was sold the wrong bulb. Little disappointed, because I was lending my car out to a family member to go on a trip. They ended up buying at a different store.

reese ady

Two years ago, I went to purchase some windshield wipers. My product was looked up immediately for a quick purchase but the staff worker also offered to install them as well. Just yesterday my kid went to do the same & told me that the great service was still in operation, install was offered as well. Love the consistent, efficient and kind people there!