Hart 2 Hart Hand Detail Car Wash

Mindy Sanders

Like others, I hate to leave a bad review for a local business, but I have scheduled a full detail twice and both times the business has decided not to open for the day. I completely understand that things come up, but you need to notify your clients. Both times, I sat in the parking lot and waited and no one ever showed up. It wasn't raining either day. This caused me to miss time at work for no reason and waste gas. There were also other clients in the parking lot waiting that had scheduled a detail service and had to leave. I know this business does a good job detailing cars, but the customer service needs improvement.

Meredith Hemphill

I got the full detailing. They were very cordial, and now my 10-year-old car looks practically new. You do need to call ahead and make an appointment for detailing.

Lorrie Holm

Our car was covered with our dogs hair and they did an excellent job. I think they went over and above. Definitely will go back. Only down fall is their parking lot, best to have your pick up car park in the post office.

Bill Green

As a local business advocate - it pains me to right a poor business review. Our van is up for sale and already clean. But, I thought a wax job and cleaning some carpet stains would be good. I took our van to Hart2Hart on May 26 to price a full detail. Will, the owner, looked it over thoroughly, and said it's not bad at all. I pointed out my carpet areas of concern in the rear, bottom seats folds and along door jams. "No problem, they'd get it cleaned up." Minimum charge since it was in good shape - $150. I took it in on June 8 at 930 am. Will didn't remember me. He gave it another thorough inspection, and agreed $150. He would call me when it was ready. Finally, 30 minutes before closing, our van was ready. Upon inspection, the carpet stains were all still there. Will said they had scrubbed them but they were set in and wouldn't come out. I hated to hear that. I paid and left. Will said to leave the windows open to let it air out that night. I got home and found the rear floor soaked and two dripping, soaked towels sitting on my bag that I had left in the back. A broken piece of window trim molding was laying on the back floor. As I cleaned up the wet floor, I took a clean towel and wiped the carpet stain that Will said wouldn't come out. To my surprise it came out easily on the towel. The more I rubbed,the cleaner it got. Looked like not much effort was spent on the stains. Next day, I took the van back and spoke to Will. I wasn't angry or upset. I honestly expected to return later and have him finish cleaning the carpet. I showed him the stain/dirty towel and he immediately got defensive. He said that is was dirt that had drained from pressure washing they had to do because the van was so dirty. He should have charged $250 because it was so dirty. I again showed him all I did was wipe it with a towel. And, he got loud -"You cleaned it? You clean it? No - I cleaned it!" He turned and walked away, waving his arms in the air. Then he turns tells me to move my car, and says he's too busy to deal with me." Pic shows what they left.