Address: 1121 S Main St, Kernersville, NC 27284, USA
Phone: +17069380991
Sunday: 8AM–8PM
Monday: 8AM–8PM
Tuesday: 8AM–8PM
Wednesday: 8AM–8PM
Thursday: 8AM–8PM
Friday: 8AM–8PM
Saturday: 8AM–8PM
realdavidlebeau
The car wash did a poor job, had to wipe down the entire outside of the car to get off all the streaks, might as well hand wash it. Then they turned off the vacuums so didn't have time to vacuum the inside either.
Teresa Sweeney
We had a horrible experience here. We drove into the wash and came out with scratches on the hood and trunk of our car. When we showed them to the workers, we were told that they’d find someone to talk with us. After waiting a long time while they finished cleaning out car’s interior, we were told we could go. When we mentioned the scratches they denied it was their car wash. No manager on site to speak with and no one would even talk to us or give us the time of day. We did call corporate and were told their wash didn’t do the damage. We know for a fact their car wash did do it. We were not offered a refund of our money for the wash and they ended their phone call from corporate with a denial . Very poor business practices . Terrible customer service.
Lark
Very happy with my experience. I have been a customer now for a few months. I signed up for the unlimited car wash subscription. Highly recommend it. — The staff are also very nice and helpful.
Hannah Kaye
1. Weather stripping that was not loose in any way (had car in for annual inspection just 2 weeks ago) came off my car as a result of this wash, they said it was rotted out (it wasn't, my husband checked) and that they couldn't issue a refund because "the service had already been rendered." Like, well yes, that is what a refund is. No credit, no refund, and the average cost to replace weather stripping is $75 in the US. 2. After all of that, my car wasn't even clean! Pictures 3 & 4 are of the grime still left on my car. I will never go here again, and IMHO neither should you.
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If you wash more than twice a month go for the monthly package for unlimited washes.
Hi C Smith, we hate to see you go, but of course you are free to cancel your membership at any time, for any reason. You can discontinue your Unlimited Wash Club online as long as your monthly recharge isn’t already in progress. You’ll need your customer id (this is your FastPass number, which is an 11 digit number with a plus sign, located on the sticker on the driver’s side windshield of your vehicle.) Please note that If you happen to have a Family Plan with more than one vehicle, the online system isn’t capable of handling that so please visit the wash. Here’s a link to our online Club Management page. If you have any trouble, please message us here. http://www.tidalwaveautospa.com/unlimited-management/ You can also call our customer service line at 706.938.0991 M-F from 8:00am to 5:00pm and a representative can assist you.
Hi Coleen, thank you for reaching out to us. We have numerous wash options starting at just $10 for a single exterior wash. Our Kernersville location does provide you with the option of exterior and interior cleaning. Please see the link below for a full list of pricing options. You can also stop by and speak with any crew member and they can assist you in creating the package that best fits your needs. Thanks again! https://www.tidalwaveautospa.com/location/kernersville-nc/
The cost is determined by your choice of washing options. They go from just a wash up to cleaning the interior to detailing.
Hi Donna, thank you for reaching out to us. Congratulations on your new car! You will need to get a new sticker on your car that reflects the updated information. Any crew member on site will be able to assist you in getting this accomplished. We appreciate your business!
They also have a monthly plan. Several packages to choose from. It will save you money.
It's only 1 freewash per car, unless you received the "Be our guest card" along with your first wash. Which is what I received. Now the $30 pass includes: "UNLIMITED" $20 Tidal wave buff n shine exterior wash with Free self service vacuum. The more you use it within the month the more you save .
I paid around $21.00 for my interior cleaning and it covered vacuum, window cleaning and leather/dash polish. The crew that worked on my car did a really good job. Tidal also has 3 tiers of interior cleaning along with free vacuums if you would like to clean your vehicle yourself.
Hi Linda - we offer various levels of washes starting at $10, each with its own features and benefits. At the moment, you can try us out for free! Just stop by during our grand opening time and we'll treat you to our best wash, the Buff-N-Shine (value $20 and limit one per vehicle).
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