ROAD to a Better Life

Laura Nowick

I have been a patient with Nyla for approximately 6 years, prior to her joining Road to a better life and have followed Nyla in NH from Manchester, Concord, Newington, & Merrimack. When she joined RTABL my co-pay WAS $40 recently it has been jumping up & has gone from $40, $55, $75, $115 & now $135 for an out of pocket no insurance rate and this is for a 1/2 hr ONLY visit. There is never ANY notice of increase & I seem to always have an unpaid balance even though I pay 'in full' at the time of my visit. I've called to dispute this & they could care less & now have had to drop Nyla whom I thought I had built a trusting relationship with but they could apparently care less about that as well, they truly did not care & made absolutely NO EFFORT to resolve anything. I am so disappointed, this is our mental health system. I believe this was intentionally done, per my last phone call, to discourage me from returning. The conversation went something like this, I asked why & when did the out of pocket rate go up to $115 & her response was SO smug & she said ‘well actually YOURS is $135 & I replied ‘well then I guess you can terminate me’ & she said ‘ok’. Just like that 6 years. Again this is our mental health system. No help to relocate me as a patient no goodbye just an ‘ok’ our mental health system has its priorities mixed up & it’s disappointing. Good luck to you Nyla in your future endeavors with RTABL, I enjoyed our sessions but am very disappointed in how you chose to do this, a respectful conversation would have been a better alternative,

Alex Keenan

They will mis quote your bill at time of visit and later send you a bill for more money to correct their mistake, while blaming you for not noticing their mistake at the time.

raymond peabody

This facility the medical staff and Counseling alike are one of a kind . Iv been to multiple places for counseling and treatment,none compare . For any negative reviews I’d say with out a shadow of a doubt if they say they had any kind of a bad experience hear they brought those ishues upon them self’s . The staff hear do way out of there way to make every Patient feel comfortable and help whenever asked....

Jessica Covino

I've been a patient with ROAD for MANY years and through all my ups and downs and there's been a few they have NEVER given up on me. Obviously it's me who needs to do the work but they are great coaches and work with you as much as they can!