The UPS Store

Justin

The staff was extremely helpful in shipping a large, heavy, antique item, they were able to help me properly and securely pack my belongings. I highly recommend!

Pop Monstah!

Crooks. They will steal your returns. Amazon returns say to not box the return. Box it anyways.

Yulia Berry

Absolutely awful, the worst cusomer service I've ever had. A male employee, who works there was absolutely rude, mocking me without even trying to communicate in a normal way. I had two packages to return to Amazon. I brought them open, not having a previous experience in the return process. I thought they will put some label inside and that is the reason why I didn't seal the packages at home. My Amazon instructions in the email said that UPS will pack it themselves. The male employee who took in the packages made a face and put a shipping label on one of my packages WITHOUT SEALING IT. I said: "Wait a second, I dont want to damage the item, I want to return it back safely." The guy started repeating in a very mocking way, while making faces and rolling up his eyes: Do you want to buy a tape? I couldn't understand what was happening, as he wasn't providing any reasonable explanation on why he'd seal one package but wouldn't seal the other one. He just kept mocking me and obviously ENJOYING HIMSELF in the process. Then he REFUSED to continue working with me and my package - he simply turned away and called the next in line. I got very upset at that point. Wouldn't anyone?? Then a female employee came to help, she was nice. She explained that one of the packages had different instructions about packing (that was a very confusing part from having two different packages with different conditions from Amazon - something I genuenly didn't know). To put one piece of tape on one package I bought a $3.99 tape. It would NOT be a problem, if the guy politely explained to me in the beginning that one of the packages had to be packed by me/my material because it had a different QR code. Was it really necessary to treat your client this way? Was it a proper communication from the male employee? No. It was very rude and disrespectful. He enjoyed his offensive ways, he enjoyed seeing me getting very upset. On the top of it, when I was leaving, the guy LOUDLY LAUGHED into my back! Seriously, UPS store???? This employee should NOT be working with people. Shame on him! Shame on the UPS store for hiring such staff and not training him on BASIC customer skills. I will definitely avoid this location and additionally will send my comments to UPS headquarter and Amazon. Obviously, Amazon returns are not welcomed here.

nawin acharya

Today I went to drop off my package and had some stuffs to return. As usual, I received a excellent customer service . Roshan was really polite and helpful. Highly recommend to go to this store.