Steak 'n Shake

Category: Hamburger restaurant in Cincinnati, Ohio

Address: 831 Clepper Ln, Cincinnati, OH 45245, USA

Phone: +15139430990

Opening hours

Sunday: 10AM–10PM

Monday: 10AM–10PM

Tuesday: 10AM–10PM

Wednesday: 10AM–10PM

Thursday: 10AM–10PM

Friday: 10AM–10PM

Saturday: 10AM–10PM

Reviews

Eden Phillips

Jun 16, 2022

Probably the worst place to take your family to eat. Nasty slick floors that the cooks were sliding on. They were too busy talking to amongst themselves about hockey to notice we were trying to get a refund because our food had what looked like pubic hair on it. The only possible good thing about Steak 'n Shake the soda but even then the cups were sticky to the touch. Just disgusting. So unless you completely the your family stay far away from here.

Jason Sprague

May 30, 2022

Used to love Steak N Shake. However switching to the order machines and not having servers is downright bad. Food was good but that was it. Tables had stuff on them and hadn't been cleaned off and the ones that were cleaned off wasn't cleaned off well. Just a terrible experience.

Brittany Christy

Feb 25, 2022

There are no servers inside. You walk in, and order food and pay at a kiosk. Then they call your number and you walk up to the counter and get your food. You also have to get your own drinks now, as it's self serve as well. Even though they had all these changes, the food was still hot, and the shakes were delicious!

James Jones

Feb 7, 2022

Went through drive thru later at night. My steak burger was fresh, the fries seemed to have been made in old oil, though. Now, where it shines. The cotton candy milkshake was amazing. And just how blue it is, wow. If you like cotton candy, this is the one to get.

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Questions & Answers

Service is ALWAYS extremely slow! Food is good!

David Stemmerding | Jul 27, 2019
Matthew Smith | Jul 28, 2019

All if the staff is slow because they just want to stand around and talk and not take care of the customers and clean tables off so people can sit

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Why does all of the staff stand around and talk so it takes 15 minutes to clean off one of the tables when 7 have people are eating at them and they have about 24 tables in total.

Matthew Smith | Jul 27, 2019
Dakota keith | Jul 28, 2019

Horrible service anymore. Dont recommend it to anyone.

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Why does it take 20 plus minutes for them to take an order at the drive thru then 10 more minutes to give you your order? Eastgate Ohio

Steve Fox | Jul 27, 2019
Jerry Davis | Jul 28, 2019

The employees inside seem to be working hard, looks to be understaffed.

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How do you keep from closing? Wouldn't want the staff on the Fire Department.

Grant Brigham | Jul 27, 2019
Barbara Allen | Jul 28, 2019

Not sure on that one but they have been 24/7 as long as I've know and thats been since 1997.

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