Holiday Inn Columbus Dwtn-Capitol Square, an IHG Hotel

Al Abbasi

IHG continues to set lower standards for itself and then failing to meet them. My stay was 5 nights and total cost of the stay was around $1400. I was told at check-in that I could request one cleaning only during the stay, so I requested it for Sunday and gave 24h notice. Front desk told me that he would need to ‘ask’ housekeeping if they could do it. They did not come on Sunday or Monday and my checkout was Tuesday. It's a 12-floor building and only one out of the 3 elevators work, creating huge congestion in the morning. I was at the same hotel this time last year and it was the same. Have they been broken for over a year? The hotel is dirty, I saw this same piece of popcorn for 3 days in the only working elevator and nobody cleaned it. None of the ice machines work and the a/c in the room smells damp. This hotel would be a rip-off at $50 / night, let alone $240/night. You’ll get better service at a red roof inn or other budget motel at a fraction of the price. Even as a platinum rewards member, they failed to include the amenity points at the start of the stay.

Tom Babinszki

We stayed for a family vacation. The room was enough for four people. We ended up staying in the hotel more than we thought, it was a fun place with kids. The pool is definitely more quiet during the morning, it is open all day long. We really enjoyed the breakfasts, it was big and reasonably priced. The dinner selection wasn’t too big, but everything was great. We are planning to return. Thank you for the great service!

Candace l

Friendly staff and room was clean which is most important. Unfortunately had to turn heat on high before heat kicked in. Not sure why there's an extra $21 charge for view on higer floor. All views are the same on each floor. Don't waste the money. Front lobby reeked of cigarette smoke which made clothes and hair smell of smoke when going out or back to room. Restaurant was understaffed but everyone was patient. I only ordered cranberry juice and took it back to the room. Hotel is in walking distance to restaurants and close in proximity to North Market and other attractions.

Ran Sheard (Atl)

Room number one had a bug on the bed and and a shower that didn't work properly due to the stopper handle was broken the sink with splash water all over you if you turned it up too high because about was cracked or something. The second one wasn't as bad stay there for a night I always paid was a little late due to being very tired and struggling trying to find a place to live due to my thing is being set on fire while storing them in someone's house for an insurance claim I later found out so was trying to make calls and figure out our next move only to be exported out by maintenance / security. I was also told that there was a breakfast in the morning later to find out it was when you had to pay for that was very nice in good 4 to5 Stars there there. Front desk receptionist was nice and respectful. Not so much considerate and a bit on the judgmental side especially when it came to our appearance. To be fair to both parties to be fair to say that just was caught on a bad week