Shell

Sargis Tufenkchyan

Cross the street Magnolia and Victory boulevard Shell is no good When I went inside and asked for $10 gas cashier look at me and says a $100 bill only $10 gasoline I told her if there is anything wrong with that she said I don't have change and was not planning to pay for others so I left to cross the street and Met with much better people much more cheaper gas prices and quality service never I will plan to put gasoline from the shell again. Shell prices are horrible and there discount cards don't work.

robyn roberts

I went to the Shell station this afternoon at approximately 5 PM on the corner of Victory and Magnolia to get a car wash. I waited in line and when the car ahead of me drove into the car wash I paid for my car wash and received a receipt. The car in front of me then proceeded to move back-and-forth within the car wash taking my turn. When I went to explain what was happening to the attendant inside the store, I was met immediately with attitude. When I realized I did not have my mask on I didn’t enter the building but instead went back to retrieve my mask from the car. When I returned to explain to the attendant what had happened she told me that I should’ve had my “mask in the first place” and “used common sense.” She then said, if I “had use the car wash before I would’ve known how to use it properly.” I have been using that car wash for almost 10 years now and have never seen a sign indicating what to do in the case of the situation I experienced. Nor could the attendant show me any signs that said that I needed to wait and pay until the car ahead of me was all the way through the wash. Suffice it to say, I will never return to that car wash again. Shell,… Please train your employees to speak politely to their customers. Shame on you!

Joaqomole

DO NOT USE THE CAR WASH The car was here is a complete scam. The dryer deactivated before I could even pull out. I went to the woman at the convenience store part of the station and not only did she refuse to give me a refund but deny that the car was even wet. And because of her rudeness I had to dry it by hand and now I have wet stops on the entire car. Im never coming here again.👎

Anne Rupp

I frequent this Shell location for gas, and decided to try a car wash today. As I pulled into the carwash, the buzzer alerted me to back up as I was too far in, and shortly after I had backed up, it shut off. When I pulled out to ask the attendant for help, I was told that I could have a refund, or alternatively I could try to pull through one more time, but if it failed to work the second time, I would receive no refund. Another customer approached to see if the carwash was functioning, she told them with a grin that it worked if the user followed directions. It was a flooring experience for me on multiple levels, and I can assure Shell that I will never give patronage to this location for gas or any other service in the future. When I explained the attitude and treatment I received from the carwash attendant to the cashier inside as I got my refund, she said nothing. This was a very disappointing experience. What a shame that this Shell location has employed a representative with such poor customer service skills and basic respect and courtesy.