Tim Hortons

Michael Lephart

This is the worst Tim's I have ever been to. Extremely slow service. The Ice Cap machine is always out of service. Most days they say they only take exact change or cards? Can't anyone count? Someone needs to fix this. They do not care about customers. I go everyday and most days I gave to leave and go on to your other store on Hamilton Road. Why is this store so different from the others?????

Suzanne Cameron

Not really sure I have enough space to give this totally negative review. I had to put one star or I couldn’t post. Read or not… I just really need to vent. Drive thru order. My main goal was the pumpkin timbits, but thought I should ask to see if they still had some. It was 5pm on Monday September 27. The Employee told me he didn’t know. I delayed my reply and yes he finally said I’ll go look. Great they had some. I ordered 10…..received 8. But didn’t know that till I got home. While waiting on his answer I decided to get dinner so I ordered the BLT meal. He asked what side I wanted. I had to ask what the options were. I believe he said doughnut or chips. I couldn’t make it out. I said a pumpkin doughnut his reply was simply “don’t have any “so I asked for a cream filled if I could. The mono unhuman sounding words I was getting from him was alarming to me since I’ve worked customer service for 30 years and there was not one drop of customer service here at all. We proceeded to my drink. At the window I had a different gentleman. He took my card, Handed me my sandwich in the the wrapping paper. The paper was already greasy from the bacon (fat) so I had to ask for a bag. He handed me my bag and my sprite and said nothing more. Actually I don’t believe he ever said a thing… Closed the window. I didn’t receive a hello, A can I help you.and now not even a thank you. Plus as I’m driving home thinking about how horrible my experience was… I realized I didn’t get my doughnut or a straw. No napkins either if I want to list it all. I was honestly afraid to eat my sandwich. I opened it up and it had very little bacon. It had a lot of fat uncooked. So it was horrible service, rude, robotic employees Bad food and Missing food and to top it off my pumpkin timbits were dry! So Sad. I didn’t get a receipt either . Obviously I won’t be back. And I paid $10.50 for all this happiness.

Bethany Manning

I have been going to this location every Wednesday for the last 2 years to buy lunch for our employees. I have NEVER had a seamless experience; there has been an issue every single time. Today was the last straw. I was charged full price for each sandwich that’s supposed to be part of the 2 for $5. They couldn’t figure out how to fix it and then i was told by the manager that it’s MY responsibility to tell the cashier how to ring it up when I order! Then I paid for a bottle of water and they gave me a cup of water. The manager said “so you mind that it’s in a cup?” YES I MIND! I paid for a bottle! Pathetic service and incompetent employees. Nobody here takes pride in what they do or care about the customer in the least. I’ll be going out of my way to visit another location from now on.

Sweet Pea

This Tim Horton's is not even deserving of one star but I wanted to share this horrible experience. I ordered my lunch, and asked for a cup of water with it. By the end of the day I opened my cup to pour it out, and realized there was something in the bottom of the cup the entire time. I called and asked for the manager and a young male picked up the line. He stated "that's probably biscuits." When I explained to him why I was upset he replied, "So, do you want me to just replace your water?" No apologizes. Beware!