Best Western Canal Winchester Inn - Columbus South East

SUSAN SCIALABBA

Tammy, the manager, was very helpful when we checked out. The check in was simple and the woman at the front desk gave us a wonderful recommendation for dinner in town. The breakfast was excellent with many hot options. The room was clean and comfortable. Will definitely stay again if in the Columbus area.

Verified Hotel Guest

Positive: Food was excellent and place was clean and smelled clean. Negative: While we were in the room, cleaning staff unlocked our door unannounced & without solicitation. This upset us. We felt that our belongings were not secure in our room if we wanted to sight see. We purchased 3 nights but decided to leave a day early.

Tom Post

My experiences here so far have included: 1. Having to go to the front desk each day because keys didn't work (not kept anywhere near phone, other cards, etc) 2. Being put in a room with a broken sink. When I called the front desk they said they knew it was broken before putting me in that room. 3. Being given a room with the bed undone, trash in the room, and TV on (either someone else was in that room or it hadn't been cleaned) 4. Absolute 0 effort or attitude towards customer service when these issues were brought up.

Madison Fisher

If I could give 0 stars I would. Our first room wasn't ready, so I was given the key to a second room, when I opened that door....... I was given the key to a room that STILL had guests in it. What if I were a thief?!!! When I told Tammy at the front desk I got no eye contact, a half-attempted apology and to top it off, the worst room in the house. We listened to employees all night because we were put next to the breakroom and across the hall from the breakfast area when we woke up in the morning. What a great way to wake up and leave our room in the morning, all eyes on us! But hey, I woke up to 25$ off my bill, the TAX on the room mind you. Absolutely terrible customer service. 0 attempt to make my stay any better. Will not be back if you couldn't tell by this bible of a complaint.