St. Andrews and The Villas at Little Turtle

Makenzie Ross

I now understand why there are so many 1-star reviews. I scheduled a tour online and it was confirmed last week. Then today, 3 hours before I’m supposed to be there for my tour, I get an email saying there’s no units and they have to cancel. I understand places filling up but I do not understand the lack of communication before the DAY OF. I took time off work for no reason and I’m frustrated. I had been warned about this place but thought I would try it for myself… yeah it’s a no from me.

Meara Leiendecker

This has been the worst apartment I’ve ever lived in. When we moved in it wasn’t even ready. None of the toilets worked. There was paint everywhere. The windows wouldn’t close. They said they would fix everything and nothing would get fixed in a timely manner. If ever. When maintenance did come they would not let you know or announce themselves before entering. Maintenance also left their trash in our basement, which consisted of an empty Taco Bell cup and an empty cigarette carton. We didn’t have hot water for 3+ weeks. You could never get a hold of anyone to follow up. We had rain literally coming in our window and they never did fix that. They also charge you for any little thing. Like not taking down decorations you have. If I could give zero stars I would. Avoid at all costs!

•Not Yellow•

Think of one of the most awful situations you could encounter as a leasing tenant? Now multiply it by 10 = the Villas at Little Turtle and St. Andrews. After every property management change, residents cling to the mi-nute chance that at the very least, it can’t get any worse! ANNNHHH, wrong answer😣 It definitely can and has become an entire nightmare! I can tell you what I like best in dealing with the current property management…NOTHING, NOT ONE THING. This includes how amazing it is to pay your rent each month and have requested repairs take close to NEVER. Last minute less than 24 hr notification of chimney sweeps, or scheduled dryer vent cleanings -making arrangements or having expectations of that notification- andddd it results in a no show. Therefore; if you had to move your furniture and decorative items or secure your pet, you just ended up out of luck and even more, so annoyed for your wasted time and effort. I think the best thing about this place are my dreams that one day the owners, the property managers will step up and treat residents at a minimum like they are HUMAN BEINGS and with the appropriate RESPECT!! Show at least a tiny, tiny, tiny bit of empathy and decent customer service. Heck I’d even settle for them to not just demolish our garages, but to please build new ones, since they technically came with the apartment when I rented it!! Basically, if you even sort of know what’s good for you, YOU SHOULD RUN 🏃‍♀️ You won’t pass go, you will not collect $200, because ultimately, you will REGRET IT FOR A VERY LONGGGGG TIME!!! If you know what the current tenants already know… You should happily and freely PASS THIS ONE RIGHT ON BY! I could go on for 10K miles, but there’s ONLY 1 INTERNET. Signed, Lost At Sea and the Shawshank Redemption (gotta look that one up😆) courtesy of the current property management. Ohhh and one last thing. It must be killing them not to give the same type of response they do in emails. The ones they are putting on Google ain’t even close to the norm [RUN AWAY LIKE A TRACK STAR 💫]. Thank me later 😉 Update 04/25/22 I would be so very interested to know how does a current tenant stop by the rental office when the majority of time IT’S CLOSED or we get a last minute notice that the office is closed until Further notice. Also, there is hardly no way to speak directly to anyone because they never answer the phone. NEVER!! Update 05/13/22 Well, as per the property management's insincere response below, they did work really hard to solve mine and many residents complaints and concerns. At the end of April, they sent out "I've heard around 50 or so" NON-RENEWAL LEASE NOTICES!" Retaliation much?????? No explanation given whatsoever; just stating that they have decided not to renew your lease. Doesn't matter if you have a child, an elderly family member, no where else to go (which honestly is why most residents even attempt to tolerate such unimaginable treatment by these particular landlords. I mean it's one thing to do your job, but it's another to do it in such a nasty, disrespectful, and mean way!!) facing a lack of affordable housing in the area, etc etc. Just stuck these notices on their current tenant's doors as if to say, you don't like us, so we don't like you. No need to even try to give any attention to their response below, because they do not mean it whatsoever. It is a standard, tone deaf, and insensitive reply. If I had $5 for all the residents that have shared their dismay with this management (and there have been many below standard ones in the recent past) I most likely could pay 3 months rent lol!!

bob

Update: Now that all residents have been threatened and harassed by Kelly and Jennifer In the office about parking, clearing items from garages the excuses pour in. The garages aren't scheduled to be removed until late may! Office door is locked from any residents. Yet letters are sent out multiple times a week say vehicles will be towed at owners expense. They removed 1/2 of parking spaces for over a month and want to tow any residents at a moment's notice. Every time I come and go from here Management basically has the their middle finger up at us, locked in the office where it is convenient to park every day for them to come to work. Lost track of how many management companies have ran this property but the current one is by far the worst. Fingers crossed a new one is in the works since the office is closed until further notice although everyone is inside the "clubhouse" When you call the phone number it goes to a different location and they transfer the call. Garages were an amenity on the lease when I moved here, they removed it after they took over not sure what they're going to do to compensate all the residents for it at this point.