The Henley Apartments

Ann Abraham

Me and my husband have moved around a lot but the Henley was one of the smoothest transitions we’ve had. Riko was our point of contact and was especially helpful throughout the whole process. We love our apartment and would highly reccomend living at The Henley!

Amy Lindley

Response: Ashely never emailed me personally about this issue. Secondly, Ashley is NOT being honest. That's a total lie about Micheal trying to offer me a solution. He never offered solutions just defenses that he already did his job. He talked over me and shushed me. Ashely is also lying about the ESA paperwork. My roommates have been emailing and submitting their paperwork for months. You aren't being gracious and I hope they sue for the $360 owed. DO NOT LIVE HERE. They WILL LIE to get you to sign and they WILL charge you extra any way they can. MY FULL RESPONSE ON YELP. I'm a current resident and I just got off the phone with Michael. Instead of helping me move forward and and trying to address a problem he told me how he's done everything they're supposed to do at basically told me to go pound sand. So just because you put in the minimal amount of effort you've done your job?He sounded upset with me and talked over me often when I told him he wasn't helping us at all. Kept shushing me and telling me to listen to him. His defense: he said why should he call us back it his IT guy's haven't fixed it yet. Uh because we want to use the pool that night and are trying to follow the rules. We called at 10am. They ghosted two of our calls four hours later and then I called again before the office closed. He's upset and yet I'm the one who's been ghosted all day. The one time I asked him to help me with something and do his job I get an argument l instead of just letting us use the pool. No one was even using it at the time! The office management here is terrible and they'll do whatever it takes to make a sale but the moment you're in their building they don't care about your needs. Management will try to ignore you and when you force them to help you they fight with you instead of just talking. I don't appreciate being ghosted and I don't appreciate when somebody wants to fight with me instead of just helping me. All we wanted was to use the pool that I haven't been able to use all year because they only allowed the pool for exercise (which other Essex properties don't have this rule). If you live here they probably won't let you use the amenities either. They also charge a penny fee to set up a reservation. They claim that you don't have to pay it but there's no other way to get a reservation because Micheal sure won't let you use amenities without a reservation your forced to pay for. Idk if it's just a penny it's part of my agreement to have use of ALL amenities. Don't live here unless you like getting misinformation and arguing with the management office. I'm reaching out to Essex about this incident tomorrow. Save yourself the hassle of loud neighbors, smelly hallways, paying extra for your amenities and obviously a management office that won't answer or call you back. UPDATE: shortly after posting this I looked at the time I wanted to reserve the pool and it turned out that it also got reserved. Sooooooo they obviously have preferential treatment of tenants. Second update: Also if you have SERVICE ANIMALS they claim they don’t charge for them but my roommates have been fighting with the management for the eight months we’ve lived here. They have BEEN CHARGED AND EXTRA $360 dollars that wasn’t supposed to be charged, you know since it’s a SERVICE ANIMAL! Management refuses to acknowledge the paperwork my roommates have submitted for their service animal REFUSES to take the charge for their pet rent off of the rent. They have been charging them $45 monthly for their service animal and they will probably treat you the same. My roommates have submitted their documents multiple times. We apparently had another problem with the cat situation that I didn’t even know until my roommates told me. They were having issues with management over confusion of ownership of our cats and never thought to include us. I am disgusted at their treatment. DONT suffer the same headache we have, especially if you have a service animal. They don’t respect authorized documents so they will probably do the same to you unless they like you .

MARIA DEGUZMAN

My family and I have lived at The Henley for a little over a year. The management staff are great and have helped us with any inquiries, questions, and issues. Michael and April are always on top of things and ensure everything runs smoothly for all the residents. The maintenance staff are also great and quick to respond. I’ve gotten to know Juan from maintenance and he and the rest of the team work hard to resolve issues immediately. The neighbors were also friendly and very family oriented. We have enjoyed The Henley and it’s pool/gym amenities but have decided to purchase a home. I highly recommend living here if you want to experience living in a luxury spacious apartment with welcoming staff and friendly neighbors.

Debbie Tomlinson

I have enjoyed living at The Henley for the past 2 years. The apartment is very spacious with a great floor plan. The apartment's location is very quite and relaxing. The staff has always addressed and taken care of every concern I have. The maintenance team always responds very quickly and takes care of any problem very professionally. I would recommend The Henley as a great place to call home.