Best Western Premier Peppertree Inn At Bend

Verified Hotel Guest

Positive: We got to check in early...hooray! The staff were very helpful and friendly. It was a fairly new hotel so the room was clean and very nice. Breakfast was okay...coffee good. The Pub staff were outstanding and fed us even though we were late! Negative: The Keurig coffee maker didn't work and wasn't fixed or replaced after we reported it. We asked for a "Do not disturb" tag as we didn't have one and we didn't get it. When we returned to our room after the wedding event, the room was not cleaned up.

Marina T

I was debating for over two months on leaving a negative review. But then I thought maybe this review will help someone unnecessary hustle. The location of this hotel is nice. We even spotted a few deer when we were driving up. Beautiful lobby. However, even though the hotel states that they have a very friendly pet policy, they very much discriminate against cats. We booked ahead of time since we were traveling 1000miles+ with a cat and I tripple checked on the booking site to make sure they were pet friendly. Upon checking in we were turned down because they are a "dog only" hotel. No where in the description did they state that. After explaining to the receptionist that we have a perfectly behaving, leash-trained, highly intelligent, extensively well traveled cat (she has over 10K miles of travels in over 4 states, staying in various hotels and no accidents or issues), the staff couldn't care less and turned us away w/out a refund. Took me a while to dispute the charge... For those like us, traveling with a furry feline family member, I'd recommend, MyPlace. They had a room that we were able to book last minute. And their facilities, although not nearly as fancy as Best Western's were clean and just what we needed after a very long and tiresome drive. Our cat loved the room and the staff at Myplace were all phenomenally lovely.

Verified Hotel Guest

Positive: The staff was very helpful, generally speaking. The location was superb, close to a beautiful park on both sides of the river. Negative: The late check-in time (4 pm). The breakfast area was very small for the many hotel guests, so that the guests were too close to each other (while in line for collecting breakfast items) in this period of the covid-19 pandemic.

Mecia C

Imagine being forced to stay somewhere for over 3 months and not get ANY restful sleep after working 12-13 hour shifts (60+ hours/week). This hotel is entirely too loud to get any sleep during the day when you have to work at night. Housekeeping slam doors, play loud music, and management insist on bothering you even when you clearly have a DO NOT DISTURB sign on your door. Absolutely not ideal for night time travelers. Please go elsewhere IF you have a choice! The not sleeping part is only the tip of the iceberg. There's soooo much more that went wrong, but SLEEP was my MAJOR ISSUE. I don't like people in and out of my room anyway so I do my own cleaning. I'm from the South so I guess I expected hospitality and many of the staff severely LACKED HOSPITALITY. The whole staff needs to be thrown away with the exception of the new young lady at the desk. I wish I would've got her name to shout her out. Any and every interaction with her was very pleasant.