Farrelli's Pizza

jennifer hughes

Horrible customer service! I made a reservation for a graduation party for 7 graduates and their families (40 people in total) almost 2 months before graduation. Then had to change the date to the next day, which was still 3 weeks in advance. I talked to a girl named Mia whom supposedly changed the date to the correct day??? Then called 1.5 weeks out and spoke to a gentleman who said everything was set??? Then I called again the day of the event to ask if we could come in 15 minutes early and set up decorations and was told “Oh, no problem”. Needless to say we arrived to find out that they had double booked the banquet room and then was told that we could just stand outside for 1.5-2 hours for the other party to leave! Are you kidding me…. With 40 people! The “acting manager” for the evening was completely rude and unapologetic. She told us she if we didn’t want to wait then we could just go elsewhere, and the regular manager was too busy sitting in the corner drinking with his buddies and playing trivia to even try to help fix the problem. Worst service I have even experienced at any establishment!Thank god for El Caporal across the street whom graciously turned over their banquet room within 20 minutes of calling! If you have an important event to plan DO NOT book this place!!! Unreliable with terrible customer service! Thanks Farrelli’s for making what was supposed to be a joyous graduation party into a stressful mess!… you definitely lost a lot of customers of this one.

Zabaton5

Very friendly service. Took a bit to get food since it was Friday night and they were slammed with takeout orders. But they let us know when seated. Apps came fast so at least we had something while waiting for main course. Wife's order was prepared incorrectly so she had to wait longer but at least waitress caught the mistake before bringing it to table.

Nathan Mikesell

Great atmosphere, and an amazing place to watch your favorite teams play! Great happy hour (see attached pics) and overall amazing pizza! The service is prompt and kind and the staff consistently does a great job. There are multiple locations in Washington, but Maple Valley is my favorite! A definite must next time for pizza!

Stephen Pales

Great service and great pizza, I'm from Oklahoma and appreciated them treating me like a human being and not a disease. Thanks for loving people ❤️. Keep love in your hearts and you will succeed!