Universal Hardwood Flooring

Sharad Gupta

Buyer Beware !!!! Our search for floors started with the usual big stores ( Home Depot / Lowes etc) , we came across Universal Harwood Floors based on someone's recommendation to support local businesses. The sales experience was good , we found a good selection of floors , priced well . We purchased the floors through them. Under 24 hours after picking up the floors from their wholesalers in Van Nuys , we realized there's gorgeous floors underneath the floor we just removed and no longer needed the new floors . Called them back, to see if we could return the floors . Got a call back that there would be a 25% restocking fee on all materials purchased ( floors , glue etc ) . For an entire house order it was a significant amount . I tried to appeal to their human side to see if anything more reasonable would be possible. (I offered $1000 USD for the "inconvenience", but they wanted A LOT more) . The policy was more intended for returns of excess materials purchased , not the entire order . Got a firm NO. I did check in with competitors & EVERYONE else has no issues refunding in 90 days , unless it was a custom designed floor order ( mine wasn't, stock engineered wood.) Sometimes big stores care more for their customers than “local” businesses for their neighbors !! Expensive lesson learned..If you need floors , go elsewhere..

Elizabeth Gaeta

Wonderful service! Very friendly and helpful staff. Great selection of flooring including exotic woods. Delivery was on time and we were very impressed with their professionalism. Installation was perfect and clean. Our exotic wood floor was installed two years ago and it looks beautiful!

Douglas McAdams

My wife and I ventured into Universal Hardwood around 6 months ago. At the time, we were clueless on the various hardwood flooring types and grains. They were a joy to work with, loaning us many samples and answering many questions. Their knowledge of the hardwood flooring is impressive. We eventually purchased flooring for our dining and living rooms from them. The flooring looks amazing. We have entertained many times since the flooring was installed, and we always get compliments on the floor. Thanks Universal Hardwoods.

Peter Kay

I recently purchased hardwood floors for the remodel of my home from Universal Hardwood- they were very knowledgeable about all the various floor covering options as well as finishes. They took the time to help me find what was really best for me and I got just the right mix of rift and quarter sawn oak. The quality of the wood is superb and it is exactly what I was hoping for. Their customer service was excellent and they were very responsive. Their pricing was competitive and I would recommend them to my friends and family!