Williams-Sonoma

Nicole

Erin helped us very well! I love how they care about you when arriving at their store at the beginning and during shopping. She gave us a good product advice and help to exchange product and purchase another product as well. Thanks!

Carl V

The lady that assisted us was very helpful (Lois). She had to go to the stock room several times to ensure that the items that we wanted to purchase are available. I ordered a few plates online and decided to go to the store for additional place settings. It's best to go the store in the future since delivery fees are just outrageous and also prevents mishandling of packages.

Christopher Nguyen

Customer service has ample room for improvement. I was offended by the lack of professionalism and this person's rudeness that I had to provide some free feedback so hopefully W-S can work on improving their in-store experience. After about 20 minutes of browsing, a salesperson approached me and asked if I needed assistance finding anything. I said, "Sure! Can you show me where I might be able to find a truffle plane?" She asks, "A what?" I repeat myself, "A truffle plane". She asks, "A truffle what?" I understand she may not hear me clearly, we're both wearing face coverings, so I repeat myself again, "A truffle plane. It's used to shave truffles into thin slices. I can show you what it looks like from your website." She rudely cuts me off and snarkily says while walking away to presumably lead me to where it may be found in the store saying, "Well, lots of things are on the website. Is it a mandolin? It would be over by the rest of the kitchen gadgets." I tried explaining to her, "Yes, I totally understand that online inventory may be very different from in-store inventory" but she couldn't be bothered to listen to me explain. Not too long after, we part ways with her saying, "Sorry, I can't help you." No bye, no thanks for shopping here, no "Can I help you find anything else?" I felt she could have handled this interaction with a more human touch, kindness, zero pretentiousness, willingness to help patrons figure out solutions. I was surprised that a brick and mortar store would treat customers like this. I'll probably just buy what I need elsewhere.

Josh Lewis

Really expensive, but they have a ton of cool gadgets. They also make a lot of different sauces, and the tasters they have a available are very good. They also do cooking demos and other things here. Definitely fun to window shoo if you're into cooking.