Dublin Toyota

OLIVIA BALESTIER

I hate even giving this location 1 star.. I went on Saturday for an appointment to get my car serviced for an oil change. I called a week in advance and checked to see if the coupon Toyota sent me would be valid. The person I spoke to put me on hold to verify with a supervisor and everything, two separate times. It was valid and they told me to present it to the advisor at the appointment. Joe was “helping” us. First of all, I present him the coupon he nods and brings us in to the office where he then says they won’t accept the coupon. Joe’s customer service can only be described as an irritated wet mop. Zero compassion for the fact that we called + asked twice and drove down and wasted our whole morning…He then says he can give us a “discount”, which was double what the coupon was for lol, then as if I were wasting HIS time he says “so what do you want to do here” all angrily… I ended up getting going down to Midas where they gave a real discount and I was in and out of there in 20 minutes.. oh and all for under $100… Please don’t waste your time with Dublin Toyota where they could care less about customer service.. Thanks Midas!

Jim Koltz

Just got off the phone with one of the salespeople. Friendly and all but indicated that the price of the Sienna I was looking to buy was being jacked up by $7000. Shame on this dealership for taking advantage of people at a time when prices are being raised on everything. That is a great indicator that they are not going to put their customers first.

Mahesh Hegade

Quick and prompt service. No pressure to get the recommended repairs done. Been going there since 2014 for servicing my 2008 Camry hybrid. Feel satisfied and well taken care of.

Artem M

Sales manager Moe was great at explaining and getting deal ready. I'm very grateful for his help in getting through the whole purchase process. Although price was jacked up 5k, and I was disappointed, but my family is in need of a car so, I had to buy one. Otherwise I would have waited until chip shortage is over. But Mohamad made the whole process easy. I was at couple other dealers. One dealership in Elk Grove, the sales guy there was dead! Like he was so not interested in selling. I'm like do they give them incentive or are they just coming to work and getting a paycheck. But Moe in Dublin Toyota was very energetic, helpful, answered questions, explained things. That's what I call great customer service. Also he helped out with getting all weather floor mats right before I left the dealership, as we'll as explained how to use new features in my new car. My brother was with me, and he is planning to visit Dublin Toyota as well.