McKenzie River Music

Stephen Kimberley

I have dealt with dozens of music stores in 50 years of playing and collecting guitars and amps, and Artie and the gang at McKenzie River Music are far and away the best. Always fair and honest, and Artie knows more about guitars amps etc than anyone I have ever met. This is first hand, logical knowledge and their prices are always fair, taking into account the various aspects of the instrument. I go nowhere else these days and count myself very fortunate to live in Eugene, but I would make it to McKenzie River Music even if I lived far away. Its that good!

caleb clements

Amending my review as the owner makes some good points and I overreacted. I was disappointed when an older friend of mine traded a guitar (1962 Jazzmaster) in to this store grossly under value, at least half of what it is worth. I immediately called the store (the very next day) and asked to buy it for what they appraised it at, even offering $1k above. I was told to call back in two weeks as they could not sell it then. I emailed and called back in two weeks and did not get a response. I emailed a second time with no response. I called again and was given the runaround. I messaged on Instagram. I wasn’t being pushy or demanding, I was simply wanting an opportunity to find out the price of the guitar and make an offer. Finally, two months later. I received a reply that the owner was going to trade the guitar. This is not a third party review. My complaint is that I feel like my friend (older gentleman) was taken advantage of and I am upset that I wasn’t given the decency of a returned call or email. Basic customer service responds to legitimate inquires. I’ve deleted the portions of the review that were purely out of anger and assumption.

Cosmo Cole

I found the owner to be extremely rude and mean. I had family that were in town that love seeing good guitar shops. In addition, my guest is in the market for a high end Gibson or Martin. The owner was so condescending, and generally dismissive whenever we inquired about any of the guitars hanging on the wall, like we weren’t of the caliber or couldn’t afford anything he had in his shop. In addition, there was another customer in there playing a pedal steel he was looking at, and when he left, the owner made some really mean comments about him once he left. To the tune of, “don’t make us suffer through listening to you play a pedal steel if you don’t know how”. I have had luke warm experiences here before, but this really put it over the edge for me. Why do you discourage people from shopping here? A little kindness, and customer service would go a long way.

Philip Andrango

Excellent individuals run this business. I am a very satisfied customer, and I appreciate their commitment to the sanctity of music.