Electronic Express

Laura Meyer

Customer service is awful. I arrived to pick up an order I placed online. When I got in the store, no one greeted me. I waited in line at the front desk where an associate was putting a television back into its box for another customer. Never once did he greet me, ask if I needed help or told me he would be with me soon. (Keep in mind, my order is sitting right there.) Finally, another associate sees me, asks what I need and I tell her. She says she isn’t authorized to do in-store pick ups. She calls out to another associate across the floor, who yells back that he’s busy with another customer. That same associate eventually tried to process the order, but he said the order number had an extra digit and he couldn’t figure it out. Finally a fourth associate comes to help. He was very polite and had no issues processing it. I have no idea why an online order takes four people and fifteen minutes to pick up. A simple “I’ll be right with you” or “so sorry for the wait” would have gone a long ways in all this.

Daphne Jones

It is sad you buy a 1200.00 computer for college. Not counting that you got a 3 year warranty for 179.00. Let alone when we bought the computer the guy told us we could return it if it was to ever mess up. When something goes wrong with it and they want to send you to another warranty place to get it fixed. But when you buy the warranty they never say anything about sending the computer off to another place. Poor advertisement and service. All they saw was $$sign. You better believe we won't ever buy anything else from this place. I will make sure my family and friends know about this.

Don Rogers

Walking through the door I said I'm here to buy something before I leave. Instantly got the attention of about three people. I Walked up to a young man who was the first to greet me. Told him I was looking for a device for streaming TV. Shows me what he has I pick out what I want and said let's look at TV's I'm due for an upgrade. Talk a few minutes and said so if I get a smart TV I don't need these other things. He said that's right. Didn't know how out of date my old TV was the remote even had to update it's self. Everything was so easy to set up

Shaun McNeece

Customer Service at its best! Tori went above & beyond to help! I visited the Columbia, Tn location & was pleased from start to finish. Tori spent the time to research what I was looking for & made it happen. I want to include Will, the manager in this review as well.. He and Tori both were very knowledgeable & really great to work with. I will definitely be visiting the Columbia location again! Thank you Tori & Will!!