One Stop Mobility

Renee Ortiz

My husband and I have returned from Disneyland with our daughters family and our grandchildren and I just have to say that One Stop Mobility saved the day!! My husband probably will be needing a hip replacement. HIs pain had come on rather quickly and we had this vacation to Disneyland planned for a long time. He had decided to still go but if he was in pain, he would return to the Disneyland Hotel. After arriving at the Disneyland Hotel the first evening and walking Downtown Disney to dinner, he had significant enough pain to have to sit down twice before making it back to the hotel. Even though he said he would never use a scooter, I promptly called One Stop Mobility as soon as we arrived back in the room. I called almost as they closed on a Sunday. The employee was very nice and I asked her how soon we could get the scooter, seeing that we would only be there for a couple of days. She said to call at 8:00 the next morning. She took my credit card info and sent me a link for the contract. Easy! I did just that and the scooter was delivered to the hotel at approx. 8:30. The scooter allowed my husband to participate in the long, hot, trek that is Disneyland for grandparents, but we wouldn't have missed it for the world. One Stop Mobility allowed him to participate fully on each day. He is very grateful. When it was time to pick up, the employee was very sweet and stayed a bit later to pick it up since we were in the middle of a birthday celebration. The rental from One Stop Mobility was easy, seamless, affordable, and the employees were very nice and accommodating. Thank you for saving our trip to Disneyland with our grandchildren!!

Glenn Whicker

Poor customer service. Took me 15 minutes to make a reservation, and they said they'd follow up with a phone call. A week later, and I received no phone call, so I called them. Spent ANOTHER 20 minutes on the phone - first, she couldn't find the reservation; then, she had no idea if an electric power chair was even available; finally, after so long on the phone, she said there were none available! Don't waste time with these guys - go directly to scootaround - their reservation system actually works, and the prices are the same.

Wonder Scott

I called One Stop Mobility to accommodate my Disney experience due to my short of breath I made a reservation to pick up scooter not knowing what time I would arrive at the Hotel. I picked the scooter up around 03:30-4:00 inside the Camelot located at 1520 S Harbor Blvd Anaheim, CA 9280. I was told we could lift the scooter in car but it was too heavy so I road it to Disney park. I went back to the site to see if it could be picked up at Desert Palm Hotel & Suites I was told yes but when I returned to hotel the advised they DO NOT hold scooters. I called One Stop Mobility and was told I had to return it to the office but one representative said it’s a greet & meet location in which they can pick up. My problem is the communication and customer service and a LOT of confusion. I feel like I should be reimbursed for this bad inconvenient experience or at least half. To avoid any other problems i road the scooter back to the office location about 08:30 and the door was locked indicating it was closed although office hours said they close at 9pm. This made my Disney experience a horrible one just having to deal with this company.

Cindy York

I rented a scooter on Feb.18th -21. It was a last minute trip to Disneyland. The scooter was delivered before my arrival time fully charged and ready to go. The battery lasted from 7:30am to 10pm with out any problems. At night the hotel crew charged the scooter for me. I was very pleased with their service. I plan on renting again for my March trip.