Canon Burbank

Category: Camera repair shop

Address: 3400 W Olive Ave, Burbank, CA 91505, USA

Phone: +19497882296

Opening hours

Sunday: Closed

Monday: 9AM–4PM

Tuesday: 9AM–4PM

Wednesday: 9AM–4PM

Thursday: 9AM–4PM

Friday: 9AM–4PM

Saturday: Closed

Reviews

Christopher Scott Knell

Jun 21, 2022

Got Canon camera equipment or lenses? This is where you can get everything calibrated and working just like the day it was originally purchased.. very reasonable rates..

Bethann'e Roche-Aimn'Dreemon

Sep 25, 2021

Once you find the office (second floor, use the heart radio entrance), press the doorbell to be let in. Superb service! I have total trust in them. I took my 77D in because the SD slot stopped working. A week later I have it back; working like new & polished up! The front area dude that helped me was great; professional & nice. When he handed my camera back to me, I was so thrilled, I wanted to kiss him! Apparently, if not for canon Burbank, I would’ve had to ship my camera to get it fixed. Many, many thanks!

Bruce Buckley

Apr 29, 2021

For older Canon Lenses and Cameras Canon does NOT offer support or service for these products. They will offer discounts on REFURBISHED newer equipment. Maybe time to look at Sony.

Victoria Gold

Feb 13, 2020

Usually I have a great experience with Canon CPS repair services but this last time I was seriously upset. My Canon 50L 1.2 is my go to lens (regardless of its notorious focus issues). I take good care of my lenses, I get them cleaned regularly and am a gold member. Last wedding I was shooting it just stopped working. Would not connect to my camera out of nowhere. I brought it in to canon and was told it would be $0 to repair because I had just repaired it late last year. A day later I got a bill for $350 because they *think* it was due to an impact that it was broken because the little screen on the lens had a crack in it. That was the ONLY reason they could give me as to why they were going to charge me. HOWEVER, that cosmetic crack has been on the there for 2+ years. I have had my lens repaired multiple times and not once has it been brought up until now when I was going to get a free repair. They literally had no other reason to tell me as to why they were charging me. Nothing. Best they could do was discount the repair even after they told me initially when I dropped my lens of it would be FREE. In addition, my 5d3 that I brought in for a repair late last year for issues, is having the SAME issues now that I paid hundreds of dollars to have fixed. All I can say is get your quote in writing from the beginning. If you ever get a scratch or dent on your lens, document it in photos when it happens so you can prove it to them and they won't use it against you in the far future.

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Questions & Answers

If I drop gear off for CPS services, can it be shipped back to me?

Mo Satarzadeh | Aug 26, 2018
Kevin Break | Aug 26, 2018

Yes

Is this place still in business? I just called, rang for a while, no answer or answering machine.

Jipsee | Aug 25, 2020
Keith E bow | Aug 25, 2020

As far as I know they are. Great People working there. Also remember it is the Holidays. So they maybe slow. I don't know.

Are customer service department open during lunch hour?

Steve Pan | Aug 25, 2020
Jimmy Martin Jr | Aug 25, 2020

As far as I know, yes

I have signed up for a few of your events, but can never find an entrance to go park. I am calling you right now, but no one is answering. How do you get to the parking??

Laughter Talks | Aug 25, 2020
gene henry ward | Aug 25, 2020

On Califirnia street there is a parking entrance. Make sure you get validated at Canon.

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Do you invite foriegn students to attend.please let me know.

R Atwal | Aug 25, 2020
Myles Regan | Aug 25, 2020

Yes

Do you do shutter repairs or replacement? If so how much

Steven Rivera | Aug 26, 2019
Oscar Rene | Aug 26, 2019

You can take your camera to this location for technical repairs. As far as pricing goes, it's dependant on your situation and how the shutter was damaged.

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I have a 5D3 and I would like to know how much it costs for a cleaning and "look see" What does it entail and how long does it take to get back ?I would drop off and pick it up. Sincerely. Rick

Rick Rush | Aug 26, 2019
Nick Walters | Aug 26, 2019

Rick, this is a public response area. You should email Cannon Burbank directly if you want a quote. But they are not great at responding so you may just want to take it in during their open hours.

Do you add Canon log to the 5d Mark IV here?

Brandon Campbell | Aug 26, 2019
Kevin Break | Aug 26, 2019

I'm sure they can.

Do you repair the memory card pin slot? One of my pins bent and is gone.

Chris Yost | Aug 26, 2019
Kevin Beckman | Aug 26, 2019

Visit the Canon Experience Center in Costa Mesa, you can walk in with your gear.

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Do this store repair/replace image sensor/cameras?

Nicolas Olivieri | Aug 26, 2019
Kevin Beckman | Aug 26, 2019

You'll want to go to the Costa Mesa Canon for repairs.

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i'm having trouble with my camera recognizing my external mic, can you fix it? and is there a price estimate?

Esther Lim | Aug 26, 2018
Kevin Break | Aug 26, 2018

Call 1-800-okcanon This is a Google maps page, Canon does not see it nor get messages from it.

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