Bath & Body Works

Cristina L

UPDATE: I just picked up my order at the Miami International Mall. First, although there is a sign at the front of the store that states that pick-up orders will be brought to the customer, I was instructed to pick up my order at the register. Last time, an associate brought my order to me personally. Also, this store canceled my Midsummer body mist on purpose. There were 30 bottles on display. The associate that helped me with my order had no idea why that item was canceled and offered to sell it to me at the sale price. I politely declined. Needless to say, I will not be placing anymore pick up orders at this store. Also, one of my body mists Fresh Getaway is not new. There is some of the body mist missing. This store has lost my business. 😡 Wonderful and welcoming staff. We picked up our online order and experienced no issues. We will return to this location especially with such friendly and helpful associates. ☺️🦋

R Sanchez

Very polite staff. They always have great deals

Cari Montes

Had a really horrible experience! Whilst the staff tried to come off as if they were trying to help, it was very annoying because we were constantly being followed, they kept hovering over us. The same 2 people literally asked us 10 times if we needed help. It’s stressful to shop in a place that’s constantly watching you like a criminal. They should let people shop there in peace. I went there to distract myself and buy scents that relaxed me, and came out stressed instead. I also found it extremely inappropriate that the staff had their personal belongings checked in front of the customers. Will NOT return!

Karla Burgos

I get that they have a lot of sales and different options. But the fact that they have products label as Sale and then you get to the cash register and they actually ARE NOT! And on top of ALL that the manager does absolutely NOTHING. Didn’t even try to fix the mix up, they just kept repeating that it is not on sale. I hardly come to this mall, but Luz and the manager didn’t even try to help, believe me I am definitely not coming back.