Redwood Credit Union

Griswold Montgomery

Bank allows the homeless to sleep in the ATM lobby

James S.

I'm a customer at another credit union in the Co-Op network. I've tried multiple times to get access to the ATM lobby after hours, which you're supposed to be able to unlock with any credit or debit card, but it has never worked. I can't comment on the experience after business hours, but this has been a frustrating waste of time.

JP G

I'm a fan of credit unions and so I decided to join RCU last year. I usually use the account incidentally and totally online, but today I had a need to withdraw cash from a human teller. I was disappointed that this location no longer has tellers, and I had left my ATM card at home, so I couldn't do a withdrawal as a shared-banking branch from my other CU nor from RCU. If they didn't previously have this service a few years ago, I wouldn't be disappointed, but it is not great to take away an important banking service for SF customers of this CU, as this is the only SF location.

Jon Fierstein (NightshadeInSF)

I switched to RCU after being completely fed up of banks getting rich off of charging me fees for every single interaction between me and them. I was extremely skeptical of RCU's promises because I had heard them over and over. The fact of the matter is RCU lives up to its promises. In the last 18 months since I switched to RCU, I have paid $0 in fees. The most recent interaction I had with them was to get a cashier's check as I was moving into a new building. 8 2as expecting there to be a $20 fee for this service but they told me the fee is actually $5 but they would waive that fee for me(They didnt say why they were waiving it). When I go into the branch and speak to a banker, instead of pushing credit cards or some other sale on me, they simply let me know what special I qualify for and tell me to ask them about it when we finish our transaction if I am interested. RCU doesn't have many SF locations so I was worried I would be spending money on ATM fees alot to withdraw money. As it is, they have a fairly wide partner network so finding an ATM thats free is usually quite easy. In the rare occasion when it is not they refund ATM fees for the first few non-network atms. I cant remember exactly how many...I think its 3 but it might only be 2 each month. Anyway, my overall RCU experience has been awesome and I wouldn't switch for any reason.