T-Mobile

Category: Cell phone store

Address: 2257 Shattuck Ave., Berkeley, CA 94704, USA

Phone: +15106497899

Opening hours

Sunday: 12–5PM

Monday: 10AM–7PM

Tuesday: 10AM–7PM

Wednesday: 10AM–7PM

Thursday: 10AM–7PM

Friday: 10AM–7PM

Saturday: 10AM–6PM

Reviews

Yani Teichner

Jan 28, 2022

Isaac is the man! He was extremely knowledgable, and helpful in getting my old iphone SE reset so I could give to my mom, and get her off an even older model. There were lots of little hurdles, I'm sure it's not the most fun thing to do from his POV, but he was extremely kind, patient and gracious over two appointments. Customer service these days is a crapshoot, and employees in any occupation who have the aptitude and attitude that Isaac possesses are rare and should be appreciated!

JR Blueprint

Dec 3, 2021

Isaac! This was a much better experience than my last. Thank you so very much. You got my tablet working great again. You are very knowledgeable, thorough and really looked out for my best interests in what I wanted. Also getting my 6+ iPhone upgraded to an iPhone Pro Max went very smoothly! I am very happy with the new phone. You made the transition uncomplicated and easy for me to understand. You care about the customers too and their wants. I wish there were more people like you when dealing with my other needs other than my phone service. I will definitely return to your location for any of my future phone needs. I hope you will get the recognition you deserve and that T-Mobile will recognize and reward your efforts for your professional manner and how well you run operations at this location. Keep up the great work. Best wishes.

M Ley

Sep 1, 2021

Huge thank you to Isaac for superlative customer service. He made the un-understandable understandable, got us the best option for trading in on my new iPhone, and went well beyond what was required to help us when the T-Mobile system glitched. Gratitude and I hope the company and store recognizes what they have in him!

Grady Peek

Apr 20, 2021

Stellar customer service!! Zakiya made an Awesome impression on how I view T-mobile. She was well informed on any questions I needed answered. Greeted me with a smile and I got my new IPhone!! Thank you T-Mobile you have a customer for Life!!

Thanks! Your review is awaiting moderation.

Questions & Answers

Is this a T-Mobile-owned / corporate store or a franchise retailer? In need to visit a corporate-owned store

Rob Goddu | Feb 26, 2022
william s | Feb 26, 2022

Corporate store

Hi, New service with TMobile yesterday 1/11/20. The Rep in Pinole transferred my info from previous carrier. Hv noticed my text app transferred but empty - with no texts messages that I need..I can see my texts on my old phone, can you help ?

Martha W. KIMANI | Aug 25, 2020
Lashawn Winston | Aug 25, 2020

Try signing in to Google it usually backs up all your data including text messages

Thanks! Your answer is awaiting moderation.

Thanks! Your question is awaiting moderation.

Related Places