CareNow Urgent Care - Fossil Creek

V M

I went in a few months ago for treatment for a UTI and both the physician and nurse (both females) could not have made me feel worse. Somehow I expected females in medicine to treat other women with respect but apparently that's not the case here. I went there because it was the weekend and my doctor was of course closed. They both asked me multiple times if I was sure it wasn't an STD and acted as if me seeking help was annoying them. If they don't believe me then maybe they should run some tests, but even getting the urine sample was too annoying for them. Thankfully my doctor was able to help me that following Monday. Fast forward to why I'm posting a review now several months after the visit. I had visited this Care Now at least 3 times in the past 3 years before this specific visit. Each time I have provided an ID and filled out forms with my current address. Today I found out that they never updated my information in their system and kept sending my mail to my old address (from 3+ years ago). Because of this I was sent to collections for a payment that I had no idea was due. This was the first time I'm hearing about that payment and I found put from the collections company asking me if I wanted to pay it before they added it to my credit. Got this solved and will never return to this location.

Artie “Artie”

The wait was almost zero and they were all so kind. The doctor had a great sense of humor but was very efficient. X-rays we’re done quickly and I was in and out in about 30 minutes.

Gerald LePage

At the request of the owner, I will leave more feedback about my experience at CareNow. I was very impressed by the kindness of the doctor and her assistant who took care of my son's issue. They got the stars 🙂 It all went down hill after having to wait for four hours to get a call back from CareNow to come down to the office. Even after completing the forms at home, I was pleasantly surprised that I still had to fill out more forms when I arrived. We also had to wait another hour after we arrived to see the doctor. Outside of that, there were no mask requirements, even for those people who came in who were obviously sick and coughing. In regards to the desk staff, they were nice. It seemed that they were distracted by some large scale sharing of candy and snacks, laughing loudly, and being obnoxious. While I get that it is good to have fun at the office, doing it at the front desk in front of the waiting room is not professional. I'm not sure if this contributed to our extended wait, but anything is possible. I've used this CareNow for many years now and it has progressively gotten worse.

Jovanna Flores

The staff was very friendly and was called in good time when I checked in for earliest time possible. The doctors are also very nice and treat you with consideration, concern, and respect. But one thing tho I’m diagnosed with herpes vesicular so I shouldn’t have my temperature checked with the instrument actually touching me.