LensCrafters

Emily Nguyen

I went in here and Chris was so nice to me !!! Omg I love him . He’s so helpful , gentle , patient ! He gave me a box to put glasses I was interested in and introduced himself . I didn’t buy anything because i Was indecisive he said you’re always welcome to come back anytime .

Jennifer Glover

Astrid was incredibly helpful and kind despite the store being ridiculously crowded. All of the staff was engaged and helping customers. A couple of team members even checked in with me while I was waiting for my insurance information to process. I don't know if this location is regularly that busy, but the whole team, including the doctor, was well organized and very supportive of each other. It might have taken a little longer to complete my transaction, but everyone was taken care of professionally and courteously. I would definitely feel comfortable returning to this location in the future.

Wallis Mills

I am pretty decisive, but let’s face it - getting properly fitted for glasses is a process for both the customer and the sales person. Karen got me off to a great start and helped me narrow down my choices. Christopher was an absolute delight throughout the process. Chris ensured every detail was well managed, that I was informed throughout the process, and he had an absolutely wonderful sense of humor. Hands down one of the best sales associates I have encountered in a very long time.

Glen Burks

I purchased the last three pairs of glasses and sunglasses from Lens Crafters. They always do a good job during the selling process but that changes significantly when you return for an adjustment. I brought my glasses in for adjustment today because they keep sliding down my face. The manager Karen was phenomenal during my last purchase and interactions. Gabriel however who I was assigned today for the adjustment was totally different. He asked me to put my glasses on and shake my head and as the slid down my face his response was “they look good”. They are falling off my face and I showed him the areas that seemed to need adjusting to tighten them to my face. It was obvious he had no desire to assist and had no interest in understanding what you are dealing with or working to find a solution. His final response was the metal is stretched and there is nothing that can be done about it. This is disappointing to feel like they are inconvenienced by your presence in the store and more disappointing that he is the assistant manager with this customer service mindset. My wife asked to have her glasses adjusted when he gave up on mine for him to get up push the chair in and seemed put out that she asked responding “are they actually falling off your face”. He then reluctantly sat back down to make a quick adjustment on her frame. You should not have to feel this way, simply to have your glasses adjusted.