The Home Depot

Category: Home improvement store

Address: 615 Arsenal St, Watertown, MA 02472, USA

Phone: +16179260299

Opening hours

Sunday: 8AM–8PM

Monday: 6AM–10PM

Tuesday: 6AM–10PM

Wednesday: 6AM–10PM

Thursday: 6AM–10PM

Friday: 6AM–10PM

Saturday: 6AM–10PM

Reviews

Daryl Bosco

May 28, 2022

My in store experience has been fine hence the two stars but if you plan to order anything on home depot know the following two thing: 1. If you order online and have it delivered to your house you cannot return the item to the store to quickly resolve any issues. You have to arrange a pickup again from your house some days in the future instead of instantly at the store. Unacceptable in the days of Amazon drop offs. 2. If you order online and ship to store it can just sit at the store "delivered" until some receiving team there actually makes it available for pickup. Even worse, this team only works during the week. So I'm sitting here, with something marked as "delivered" early Friday but it wasn't received so I get to wait till Tuesday (long weekend) to pickup even though it's just sitting at their facility. It's like Home Depot wants to lose to Amazon and Lowes. These have to be two of the most absurd 0 IQ moves you could make if you have mixed online/brick and mortar presence. Had these two orders gone smoothly this would be next level online experience no other online store could compete with but instead they severely shot themselves in the foot and I will no longer be using them for online ordering. Amazing case study in garbage customer service and operations. Almost impressive in it's ineptitude and self sabotage. I hope this is seen and rectified and I will happily change my score as all other aspects have been fine.

Cecile Braun-Jones

May 21, 2022

It is just like any other home Depot out there. Big, well stocked, everything you could need for your home improvement projects. Download and install the app to help you find where things are in the store.amd want is in stock

Di Wu

Apr 26, 2022

Save your life! Stay away from this store. This store lose your order and has no customer service. They avoid the issue and do not care! I’ve been dealing with them for a lost item since October of 2021. It is not April 2022, this has not be resolved. Every time I go there, the representatives are very nice and “try” to help, they need manager authorization for lost item and refund. The manager is never there and you can’t find this ghost manager! When I call, they avoid my phone calls and never picks up.

Helen Lew

Apr 8, 2022

I was looking for a part in plumbing and the only person who helped me was VON. It wasn’t his department but Von deserves recognition for offering great customer service! Many others with orange aprons walked past avoiding eye contact but Von was professional and helpful.

Thanks! Your review is awaiting moderation.

Questions & Answers

What are the Covid safety practices like here?

Anonymous | Aug 24, 2022
Aran Nathanson | Aug 25, 2021

Masks, limited number of customers, dividers at checkout

Why do you lie about your store hours and waste customer time and gas?

Michael Kowalski | Aug 25, 2020
Filipp plotkin | Aug 25, 2020

That's the power of the Home Cheapo

Read More

Do they have pine wood?

Rachel Lee | Aug 26, 2019
eduardo pinho | Aug 26, 2019

Solar Pathway Lights Solar Garden

Read More

do you carry clear plastic covers to put over tablecloth of dining-room table?

Assaf Kfoury | Aug 26, 2019
S G | Aug 26, 2019

If they carry this item it would be online not in store

Read More

Do you carry Frigidare stove racks

Ann McCusker | Aug 26, 2018
Fred Josey | Aug 26, 2018

Not sure call before you go

Read More

Gas range stoves

Joanne Dottin | Aug 26, 2018
Michael Devlin | Aug 26, 2018

Nicola is correct. Home Depot has vendors that they work with to get you exactly what you are looking for.

Read More

do you do lawn mower repairs

pauline Tyler | Aug 25, 2021
Ryan | Aug 25, 2021

Not repairs. If you bought it from Home Depot you can maybe see the customer service desk about warranty replacement

Do you recycle or dispose of 16oz propane cannisters (purchased at your store)?

Lisa Geller | Aug 25, 2021
ALFRED CARBONE | Aug 25, 2021

Contact Store directly for definitive answer but i would think yes

Hello, do you have yellow tulips for sell?

Orlando Rivera | Aug 25, 2021
Adailton Lopes | Aug 25, 2021

I don't know, if they have that tulip color, but I know that there are many flowers depending on the season

How late can I have cuts made in a sheet of lumber at the Watertown HD today, Friday, 9/11?

ferle bramson | Aug 25, 2021
John Arvanitis | Aug 25, 2021

Not only that, I think they will not cut anything under 8 feet.

Read More

At your Home Depot store in Watertown do you have Tidy HEPA vacuum cleaner bags for Kenmore canister vacuum cleaners and, if so, how much are they for what number of bags?

Charles Gerlinger | Aug 25, 2020
Paul Wolf | Aug 25, 2020

I'm about 90% sure they have'em,, but dont kno for sure bout price n number of bags,,, n if by chance they dont then i would suggest th one in waltham, mass,, off Totten pond rd which is off Lexington street,, waltham,, go over 128 bridge, you'll pass a shell gas st on right at lights,, go to 2nd set of lites n stay middle lane for 3rd ave sign will tell you n then go roughly 100yrd up on left side you'll see see home depot,, its bigger than watertown n better chance of finding them,, or just call to make sure b4 you go,,, Good Luck,,, paul

Do you have paper leaf collection bags now

Gila Kornfeldjacobs | Aug 25, 2020
Oren Magnezy | Aug 25, 2020

I have seen them all year round. Also last week.

Read More

do you have any N95 respiratory masks?

Judith Murciano | Aug 25, 2020
Mohammad Haddad | Aug 25, 2020

They do have them in stock, just check the website and they keep it pretty detailed. If it says anything under 10 in stock it's probably gonna need to be ordered

do you have a small electric saw in stock today?

A Google User | Aug 25, 2020
Jeanette Abad | Aug 25, 2020

Check homedepot.com with this store set as your location. Or call the store directly.

Do you have male to male plug. elec.

Donald Dippolito | Aug 25, 2020
Joseph Sharkey | Aug 25, 2020

It's very very likely

Do they haul refrigerator?⁸

abdus khan | Aug 26, 2019
Thomas Jevon | Aug 26, 2019

Price of new full size usually includes delivery and removal of old

Read More

Do you have palette jack week replacement please?

beni kalemi | Aug 26, 2019
Ronald Corey | Aug 26, 2019

What the @!#$? are you talking about?

Do they cut Pine wood?

Rachel Lee | Aug 26, 2019
Eric Ferreiro | Aug 26, 2019

It depends on what you are trying to cut. They cut linear footage for timber and will rip plywood boards. But they wont rip a 2 × 4 for example.

Read More

Do you sell Amaryllis bulb kits and how much do they cost?

Kevin Newman | Aug 26, 2019
John Martin | Aug 26, 2019

Yes they do not sure what the price is but i would guess about $12 to $15 dollars

Read More

Do you carry the Apollo Light Box for SAD?

Martha Takayama | Aug 26, 2019
Miguel Contessi | Aug 26, 2019

I don't know. Definitely a question for them directly.

Read More

How much is felt weatherseal?

Ra'ad Siraj | Aug 26, 2019
Colby Weston | Aug 26, 2019

Best bet is to check online or call the store.

Read More

Is home depot watertown still selling lawn mowers

Joan Dolan | Aug 26, 2019
Miguel Contessi | Aug 26, 2019

I believe I saw some a week ago but you may want to check by calling before going tbere

Read More

Why would an appliance manager hang up on me?!!! Is this the way you treat your customer?

Xinzhi Guo | Aug 26, 2019
Arkadiy Avanesov | Aug 26, 2019

Watertown home depot better than any other Home Depot around you just need to have a patience

Read More

Are kitchen cabinets/doors in sale?

Irina V | Aug 26, 2018
Mark Burke | Aug 26, 2018

Always

Read More

Do you install window a/c?

anne dane | Aug 26, 2018
Jake Lane | Aug 26, 2018

No

Read More

do you have GE air conditioners 10,000btus?

joan momofnineofus9 | Aug 26, 2018
Gary Richard | Aug 26, 2018

Yes

Read More

If I buy a lawn mower can I :/ military discounts in store or on line ?

Pat Colgan | Aug 26, 2018
vincent scarfo | Aug 26, 2018

Yes but not sure about online purchase

Read More

Driving in with 53ft trailer and big sleeper truck is it accessible for this

Valerie Farnham | Aug 26, 2018
dywane Core | Aug 26, 2018

Yes in the back pull off. Or in the back of target

Read More

Do you carry hickory and apple wood chips

Francesca Mcnerney | Aug 26, 2018
Cog nomen | Aug 26, 2018

They have plenty of both in a few sizes, with BBQ fuel. The onlineo order pick-up department can be hit or miss, so I'd suggest not using that option.

Thanks! Your answer is awaiting moderation.

Thanks! Your question is awaiting moderation.

Related Places