Hocon Gas

Y Noam

Update: lowering my review to one star. After much back and forth with their agent Karen (including a cancellation from her end as well as unanswered messages, all documented), we finally had her visiting our home but never received any form of follow up or quote (despite their claims in response to this review). Even worse, 2 months later, I discovered that this company has been over-charging us for over a year: the lease fee was re-charged every three months instead of on an annual basis! When I called Hocon, they admitted the >$230 overcharge but were impatient and rude (one would think an apology is in place for the wrongful charge?). At least the did their part by crediting me a week later. I should have seen the red flags during the enrolment process a year ago when they accidentally sent me personal details and credit card information of another customer (I have this email documented; I have alerted their representative at the time of this privacy breach, to which he responded by email, starting with the words “oh my god”. Indeed). Reading through other reviews, seems that I am not the only one experiencing issues with their customer service. I only wish they would spend more time truly working on improving customer experience and staff professionalism rather than wasting efforts on unhelpful responses to google reviews. I do not normally write negative reviews but unfortunately it seems justified in this unique case. ===== We have been customers for over a year. We lease a propane tank for our stove and the service has been so far smooth with no issues. That said, the company was unresponsive when I tried to reach them to inquire about installing a tankless water heater. I first used their online contact form (found on their website): weeks later - crickets. Honestly, I doubt that they are using this form at all... Not giving up, weeks later I called their office (the same number that is advertised on their website under "call us!" for tankless water heaters): the nice lady on the phone took my contact information, told me that a person by the name of Karen will contact me shortly to take care of everything. 10 days later I am still waiting for the call. One would think that they should be interested in selling products/ services to customers. Based on my recent experience, I think I will take my business elsewhere.

John Izzo

I have been with Hocon Gas for the past 25 years and have always been highly satisfied with their service. They recently installed the gas line for my new generator and the Technicians were very knowledgeable and professional. Would highly recommend these guys. J. Izzo - Ansonia

Remodel Assets

John the service manager of Waterbury is a good communicator. I got a sense that he has his hands full. There aren’t enough technicians to service all the gas appliances/heaters/furnaces throughout the counties. We need more qualified service technicians. Anyway they got us back online and people are warm again. Thanks John!

Marc Clancy

Wasn't too impressed with the sales person seemed information wasn't pasted on to the service person. But when Phil showed up, everything was good. He was very pleasant and knowledgeable converted the stove in no time and got the gas fireplace going also. I think Phil is a big asset to your team and deserves accolades!!!!!