Address: 75 E Aurora St, Waterbury, CT 06708, USA
Phone: +12033777171
Sunday: Closed
Monday: 8AM–4:30PM
Tuesday: 8AM–4:30PM
Wednesday: 8AM–4:30PM
Thursday: 8AM–4:30PM
Friday: 8AM–4:30PM
Saturday: Closed
michael hodges
Gerry Lussier (Northeast Region Area Manager), Kristen Johnson (Retention Specialist), Adam (who installed my tank), as well as the people I've spoken with over the phone when I've had account, delivery, or service questions have all been extremely knowledgeable, courteous, and helpful!
Jeffrey Radziunas
The guys came on time, performed their work in a orderly and professional way. They communicated the service plan, executed the plan, and shared additional details upon completion of the job. I would highly recommend this team for any project.
Marie Kalita
Jerry/Gerry, assisted by Chris, was excellent- very professional, courteous and thorough. Customer service/sales via phone needs help and coordination. I was never given the time of arrival for the technicians. I had to call in that morning to find out the time span of the service call. Technicians are dynamite and that makes me a happy customer.
Jessica Skrinar
We have been long-time customers of Paraco. In October of 2021, we asked them to service our gas fireplace that was not working properly. We had to wait over a month for a service appointment. They came out and determined our starter was broken and they would order the part. Two weeks go by and I hear no follow up, so I call to see what the delay is. The representative tells me they need the serial number and unfortunately have to send someone out to obtain it. The technician comes out and asks me as he walks in the door why he is there today. I tell him he needs to obtain the serial number from the unit. He disassembled the unit, obtained the number and left. The next day I get a call that the technician did not obtain the correct serial number, so unfortunately another tech needs to be sent. We wait a few days for someone to come out, and that person is able to find the number they need. They inform me the part is a quick ship part and it will finally be installed mid January. The day of install, they call me and tell me the part is broken but they’ve immediately ordered another. Two weeks pass and I hear nothing on the part. I call the service department and they tell me they cannot get a hold of the parts department, but they will call me back the next day. They never do. I call two days later, and they tell me their computers are down so they cannot locate the part. I call the following day, and the rep tells me he’s contacted parts but they haven’t gotten back to me and he promises he’ll call the next day. Three business days go by, no call. I then call again today and they tell me their parts department - “Chris” specifically - is not returning their emails or calls about our part. They promise to follow up in the morning. I asked instead to speak with a manager and they forwarded me to someone’s voicemail. I know many companies are facing adversity with the pandemic, but this is just ridiculous and goes beyond poor customer support. We’ll be looking for another provider. Updating my review: after all of the mess above, the company sent a technician out when the part arrived. His car broke down, but they sent someone else out the next day. He was unable to get the fireplace working despite the new part, but they then sent a specialist out to fix it later in the afternoon. He was extremely well-informed and got us up and running. The real kicker was the new part might not have been even needed. The company really did their best in the end to remedy the situation, and we really appreciated that and so updated our review.
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Propane is a clean and incredibly versatile fuel source most commonly used for heating and powering certain home appliances. Stoves, barbeques, water heaters, clothes dryers, pool heat, spas, lighting and hearths are just some of the many uses for propane. Propane is also a sought-after energy choice to power standby generators.
Just like with natural gas, a harmless odorant – usually mercaptan - is added by propane companies, giving propane a distinctive “rotten egg” or sulfur-like smell. If you believe there’s a gas leak, immediately evacuate everyone from the house and call your local propane provider or fire department from a neighbor’s phone or from your cell phone OUTSIDE AND CLEAR OF YOUR HOME.
Yes. Propane is a very safe fuel. If you believe there’s a gas leak, immediately evacuate everyone from the house and call your local propane provider or fire department from a neighbor’s phone or from your cell phone OUTSIDE AND CLEAR OF YOUR HOME. Make sure everyone in your home knows what propane smells like. Your propane provider can help you with this. Get to know it right from the start.
Yes. Propane is nontoxic, doesn’t contaminate aquifers or soil, and is an approved clean alternative fuel listed in the 1990 Clean Air Act.
Yes. Underground storage tanks have specialized features allowing them to be stored beneath the surface somewhere on the consumer’s property. They are a popular option for single-family homes and housing developments and can be buried underground because propane is nontoxic and doesn’t contaminate aquifers or soil.
The best size is determined by usage requirements. Typically, a 500-gallon tank holds enough propane to meet the annual energy needs of an average four-bedroom home. There are 1,000-gallon propane cylinders which may be needed for larger homes with swimming pools, spas and hot tubs.
During a safety survey, your technician will test your propane system for proper operation and safe installation. They will perform a test(s) on your gas line and propane container to ensure they are leak-free. They will also make sure that both the propane container and your appliances meet all National Fire Protection Association (NFPA) guidelines.
Leak checks are required any time there is an interruption of your gas service - meaning any time the flow of gas in your home is stopped for any reason. NFPA 54 (2017) states, “Immediately after the gas is turned on into a new system or into a system that has been initially restored after an interruption of service, the piping system shall be tested for leakage. If leakage is indicated, the gas supply shall be shut off until the necessary repairs have been made.”
Propane is delivered and stored in liquid form. Propane liquid expands nearly 17 times more quickly than water over the same temperature increase. As a result, propane containers are filled to about 80 to 85% of their capacity. This allows the propane liquid to expand freely with changes in temperature caused by hot days, cool nights, rain, snow and other factors. Because of these temperature changes, you may see fluctuations in your container gauge - this is normal.
A tank monitor is a cellular receiver that reads the amount of propane in your propane container and sends us a report each day. It is a great solution for customers who aren’t eligible for automatic delivery because they have a “sporadic use” appliance such as a fireplace, pool heater or generator. Contact your local branch for information about an optional monitor service. You do not have to be home for any monitor installation or service.
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