Lile North American Moving and Storage

Xiaochuan Lu

Lile served as the local loading company and moving coordinator for my interstate move. However, it had been very hard for me to get any updates from them during the process. They kept making me wondering what to expect next and where my belongings were. They also did a horrible loading job, and half of my furniture were ruined as a consequence. (For example, my queen bed frame was loaded in the crate without wrapping.) According to my local unloading company, this was the worst loading job they had ever seen.

Ben Bair

Moved with these folks in August and September of 2021. Still trying to resolve the issues. Talked to multiple folks. No one seems engaged or interested in getting things resolved in a timely fashion. Items were packaged poorly and arrived broken. Employees were unwilling to perform the required work. Employees lied about broken items. Some items were left in their warehouse and were finally returned after multiple follow up calls. My wife asked at the end of the move if we could please just do it ourselves next time because of how painful the whole situation was. Do yourself a favor and hire someone else!!!!!!!

Scott Hunter

Broken furniture and lost cherry dining room table chair, grandfather clock transported laying on its side (broken), dining room table rolled on its side (damaged), crushed television side, dresser corner smashed, cherry cabinet unit had 5 door handles sheered off, delayed destination arrival, and I could go on and on. We had more of our furniture damaged than that which made it safely. That's NOT an exaggeration!!! Thank heavens we took out the maximum insurance! I've moved across country before and NEVER had an experience like this. They underestimated our move volume/weight by almost 30%. It took a furniture repair company several visits to try to repair the damage. American denied replacement of the dining room chair. Said the records show we received it. Well, I'd like to know exactly where it is because it's not in the house!!!!!! I regret to have to say that this move with Lile was nothing short of a nightmare.

Steady “Steady”

This review is strictly based on my interactions with the operations manager at this location. My dealings with two other employees at this location were pleasant. I contacted this location looking for assistance in reaching another Lile Moving and Storage location that was contracted by the government to move my home goods. I found the operations manager to be rude, dismissive and unhelpful. I would suggest that when a customer makes contact with your business, even if it's regarding another office, you work to help them resolve their issue without being condescending. Especially when the customer tells you that your company has made absolutely no contact with the customer regarding pickup of their household goods. You may be a different office, but you carry the same name and have an affect on the organizations reputation.