LCB Senior Living, LLC

M Grandon

Jury is still out. My Mom has been in Suffield by the River in Suffield CT for over a year now. It has been very challenging. She moved in during Covid. Numerous staff challenges has hampered the quality of care that she should be given. There has been improvements over that last 3 months with consistency of Aides helping out the process. If anyone wants more info please contact me.

Terry Harris

Since my parents moved into the facility a year ago the friendliness of the staff has improved and since COVID-19 started the staff is paying regular attention to checking in on them. The billing still needs improvement: as per the contract the monthly invoice is to come out on the 1st of the month and be paid by the 10th of the month. It is always up to myself or dad to ask for the invoice each month - it very rarely comes automatically either by mail or email. In the past it has been incorrect quite a bit of the time and needs adjustment or an explanation by the staff. However, this seems to be improving.The facility is always working on providing a variety of food choices which is good but often times it arrives cold or overdone (this is per my parents comment as I visit to share a meal infrequently). Prior to COVID-19, the facility did a really great job of providing activities and entertainment for the residents and their families.