The Union At River East

Scott Ross

After living here 2 mos my car had the catalytic converter stolen in broad daylight from a supposedly secure garage. Virtually no cameras on the property, could have been internally stolen or someone from the outside

Jvanne Rhodes

Tows cars illegally! I have at least 3 customers who have came in because their cars were towed illegally and THEY ARE RESIDENTS! Months have passed and no response! Or my clients get the run around saying " management is in a meeting, management is not in office, manager took a vacation.... etc.! Sick of it! Legal actions will be taken! AVOID AT ALL COST!! UPDATE 08/01/2022: THE RENTAL OFFICE IS STILL REFUSING TO GIVE ME MY MONEY BACK! I CALLED AND NO ANSWER. SECOND CALL NO ANSWER SO I WENT UP THERE MYSELF AND WAS TOLD AFTER A MONTH OF PROMISES OF MY ILLEGAL TOWING FEES TO BE REIMBURSED, THEY WOULD NOT BE DOING IT!! I WILL BE TAKING LEGAL ACTION AND I HAVE ALL MY EMAILS, PHONE CALL RECORDS AND RECEIPT! PLEASE DO NOT RENT FROM HERE!!

Jasmine britt

Super thankful I didn’t end up singing a lease with this foul money hungry management team. We all make mistakes, but when your dealing with peoples hard owned money, it’s unfortunate that people don’t know how to be a DECENT human being. This company basically stole $200 worth of application and administration fees from me. Because the young woman Ashley wasn’t educated enough about the property to be working alone, without management around. On a Sunday she provided me with certain information, insinuating that this rental company may allow a guarantor, and if they don’t I should still fill out an application to take the unit off the market. She then stated her manager will be in the next morning on Monday, and if they don’t allow guarantors, that the property would take care of the fees I just paid. So less then 24 hours I contact them to see what the decision was, and since they don’t allow guarantors I ask for a refund of the fees I just paid. And to my surprise, since my brief experience with Ashley the previous day was so pleasant and inviting, she denied that she ever told me she would give me a refund. Ashley gave a smiling happy go lucky image the previous day, which I’m sure tenants love. So I’m pretty sure if she would have just told the truth about our conversation, she wouldn’t have lost her job, because she was a friendly leasing agent. But she made a mistake and instead of owning up to it and letting her manager know what she really told me she lied, and led me astray. So just by this interaction alone, I would never sign with an apartment who has people like this working for them. An apartment company that’s making over 6 figures each month, couldn’t refund $200, on behalf of a mistake that there employee made. DISGUSTING Update 7/13/22 Just received a call that this company tried to send me to collections. Unbelievable lol they already received the $200 from me that I asked them to refund, which they refused. And now there trying to say they never received it to get more money out of me. Keep your receipts and all of your emails, thankfully I did. Do your peace of mind a favor and don’t sign here.

Payne Payne

My car was towed yesterday, I have a parking pass and a code to park in the Garage, my license plate number is on record in the office as a paying 2+year tenant. When I spoke to asst.manager, she didn’t care, I tried to discuss the situation with the Manager, she did not return my phone call, so I went to the office, she saw me, and chose to not discuss the situation. She Had a 2 hr lunch planned…….yes, I am not happy……I hade to pay $380 to get my car from the pound, for parking at my community, my home, what a joke..stop with the silly happy hour party’s and pay me back my money..