Massey Services Pest Control

Glasha Redding

Massey provides the best customer service out of most of my vendors here at our apartment complex. They are very through. Dariah Smith is the sweetest person. She always has a smile on her face and if there is a concern, she lets us know. Thank you guys so much. Harbour Pointe Apartments

dream home

be careful that they sell you the service you do not need it, but all the insurance not cover any most common issues. You paid money for nothing when problems showed, all cost of out pocket money.

G M

Terrible customer service: communication was non-existent and they never followed up on requests. Chiefly, there was never anyone in the office who could answer my questions. I was always turfed to a field service person who never returned my calls. I was more than patient with them but canceled services after they failed to execute the most basic customer service principles. I have since gone with another vendor and was extremely disappointed with the way I was treated. It seemed that once they had my money then everything from a customer service standpoint went out the window.

Brett Maternowski

I wasn't going to leave a review but I was just sent a letter threatening to send me to collections after I cancelled services many months after prepaying for 1 year of lawn care treatments. During that year, I received a sub par level of service that never controlled weeds in my yard, nor met the expectations I was given in terms of quality. After removing my form of payment from the online portal and calling my experience a loss, they continued applications without contacting me. When I saw the application was done, I called and asked they not return again, as their additional, unauthorized service involved adding fertilizer over the recent fertilizer my new company applied. This resulted in damage to my lawn through nitrogen burning. I've spoken to their customer service department multiple times and nobody reached out to make things right. The $55 they now plan to send me to collections for, hopefully through this review that it prompted, will cost them more than that. Massey, make this right. You failed to ensure quality work and you never reached out after I contacted you with my complaint. It's not my job to follow up with you. It's yours to follow up with me. Your only follow ups to date were bills, and most recently, a threat to send me to collections. I hope this serves as a warning to anyone considering using your service, and to you, when you consider how you treat unsatisfied customers. It's worth noting the person who "penned" this letter has never reached out to me, not once. A curious response to someone who prepaid almost $700 and cancelled service once the year was up. I'd expect someone to ask, "Why did he cancel?". I recommend any local provider over this one.