Banfield Pet Hospital

Julie Murdock

Dr. Rose was great with Lucky. She explain how they can help and let you make the decision. Everyone was very professional.

Brandon Crisp

Their pet care is okay, but the business side of their office is the worst. They have absolutely no idea what they are talking about and will lie to you then do nothing to fix their mistakes. My ex-wife and I separated and were going to get separate bank accounts. Our plan was to cancel their "insurance" plan and I was going to eventually re-enroll my dog in it once my financial situation got settled. My ex was the primary account holder so she called up to cancel the policy and the front desk told her it wouldn't be an issue. Fast forward a month and a half and I get a bill under my name for the monthly fee. My ex calls again, front desk staff tells her to disregard and they will get it handled. Another month passes and I get ANOTHER bill so she calls again. Same thing. Disregard, it'll be handled. Then I get a THIRD bill and a notice saying I'm about to be referred to a collections agency. She was then told to call the billing office which she did. The billing office refused to speak to her stating they would only speak to me. I then call them and get told it didn't matter what the office said, I owe the money and they have nothing on record showing that she was the primary account holder. They had her phone number and email as the primary but apparently I was "primary" After getting referred to collections, I spoke with Tyler, the practice manager. I explained what happened and apparently the front desk staff aren't supposed to say anything about not owing money. He told me he would handle this and to disregard the bill because I don't owe anything. I asked if I could get something in writing or a follow-up call to confirm this was handled and he said he would. He never did. Now, 2-3 months later, I'm back in collections and ICI is demanding payment or my credit score is going to be impacted. The amount of incompetence here is insane and the customer service is abysmal. They aren't willing to correct their mistake and it' about to impact my credit score. I will be going up there this week to speak to their manager in person and demanding this be fixed and getting something in writing. I also will continue to steer people away from Banfield because this situation has been incredibly stressful between the lies and potential damage to my credit score. Go somewhere else.

Brianna Spencer

2 interactions in a row with a terrible experience. The front desk woman is very sassy. She seems to hate her job, she's not very customer oriented. I called and Inquired about heartworm earlier in the week. I asked if I could bring my dogs heartworm test results in to have on file at the clinic. I was told no, that I had to do it with that office which is pricey (I've never had this issue before putting the spca results on file) and that I should just go to a different vet clinic. I don't need to use this clinic it was pretty rude. VERY STUCK UP DISGUSTING. I went back to get his last dose of prevention medication and again that was a terrible experience the woman is just cold and mean. Just sad so many people would love to work with a vet and actually take care of the customers and fur babies. While unfortunately that Karen is scaring customers away. Have fun with that no thanks we will go as you suggested 👍

Rosemary Hawkins

I am torn writing this. They put our sweet boy, Buddy, down for us a few weeks ago. They were wonderful in that aspect. Very attentive to our daughter during this time as it was extremely difficult. Our first fur-baby to pass. We were told that they would mail us his paw and nose print. Its been a couple weeks and we still have yet to receive the prints. We have called for about a week now. No one returns the calls. This is were I am so angry. This was our fist loss. This was so hard and they handled it all so well. Now its like the are saying our job is down and kiss off. We aren't you returning our calls? Why haven't you sent the prints? What's the problem!?