Joe Brown's Carmel Corn

James

Great Popcorn! Been eating this stuff since I was a kid. My 2 star rating is not about the product but the service I recently received. As a longterm customer who has spoken with this merchant before about other issues with an order, I was shocked at the lack of professionalism displayed. THIS IS NOT A REVIEW OF THIER PRODUCT, IT IS A GREAT PRODUCT! THIS IS A REVIEW OF A PARTICULAR INSTANCE THAT I FEEL WAS HANDLED POORLY. Ive ordered bulk popcorn from this place for a couple years now for family and work events. I recently ordered a bulk order online for a gathering. The package was either misplaced or stolen from my mailroom. I contacted the seller and filed a dispute with PayPal as a precaution. I emailed the seller the same day and filed my dispute the following day. I received my first response from the merchant 15 minutes after filing my dispute with PayPal. The merchant that responded seemed more concerned that I filed a dispute, than the fact I didn't receive the item (see attached image). To be clear I filed a missing item dispute through PayPal as a precaution, however, the merchant assumed I wanted a chargeback and responded defensively. I sent a follow up email immediately to explain why I had filed the dispute and that I was open to working with him to locate the package.This is also what i was advised to do in my PayPal dispute. I did not receive a response from the merchant until I emailed them the next morning (attached) The merchant sent me an email screenshot of my refund (attached) and did not acknowledge my clarifying email. Its upsetting to feel like you upset a merchant simply for filing a dispute to protect yourself as a customer, even after clarifying my intentions. I was surprised because Ive had another concern about a different order, and the same merchant handled it with kindness and respect (attached). Our recent interaction, in my opinion was unprofessional, which is why I'm posting today. Thank you for your time.

D. Singleton

I purchased a small white cheddar popcorn and it was stale. I came to the conclusion that Joe brown's only focus on the Carmel popcorn being fresh. What a bummer; popcorn is my favorite snack.

Katrena Carson

The popcorn is so delicious!! I received it in the mail and it was so fresh...tasted like I had just popped it myself! My son enjoyed it as well. I will definitely reorder some soon.

P N

Haven't been to Lloyd Center in decades, but the things I remember loving are the outdoor ice rink and this carmel corn store. Can see why it has 5 stars when I searched it out after all these years!