Sysco Riverside - Wholesale Restaurant Food Supplies

Alan King

Where to start? 0700 appointment but arrived at 0600. Given a dock at 0730 but the dock was taken. I was told to find the nearest open door which was door 28. I backed on to door 28 and went to the receiving office. Waited for ever while a girl with attitude played with her cell phone. I was told they did not use door 28 and was told to park up and they would call me when a door was available. I sat and watched one of their own trucks back on to door 28 and unload and when he was gone another truck backed on to it. After over an hour I went back to the office and asked if they had a door for me as several trucks that had arrived after me proceeded to get a dock before me. They same girl with attitude gave a distinct impression she had forgot about me, having her mind occupied by horse play with the other two people in the office with her. I was given a door number by her which was occupied, I was told to take the door when the other driver pulled off.....though there were many open doors including 38 which was the one first assigned to me!!!! At 11.15 I got a phone call to tell me they wanted 220 bucks lumper fee. I wrote a comcheck and proceeded to the receiving office again, I went to the window to hand her the check and girl with attitude stated she was going to lunch and to come back in half an hour. I was stood there with the check and would have taken 5 minutes to process but nope, come back after lunch! Shocking! Oh and the person who responds to the complaints with an apology, don't bother as it keeps happening so your words have no meaning.

Texas Kachin Trucker USA

Lumper fee I paid 332$ I was checked in before 5:00am I checked out 11:00am.That mean lazy people are working here.6hours here bad place in US

Amanda Koncel

To have a nice new and HUGE facility with ample parking, it's insane to not let drivers in the gate (when you have 24hr guard) before 5am. Takes way too long to go through the gate if you have a 5am appt. Be so much easier to take our bills (and/or info) and let us sit in the lot and then when recieving gets here, to just call us all with our door assignment or go check in at 5am. We get penalized if we're late, but this set up doesn't allow for a timely check in. The recieving office is much faster at checking on drivers than the gate. This is a newer facility, so it is nice to have lots of room to back in. Recieving was nice and professional.

Joan Griffey

Overall: Good. I arrived at 4:30 (7/15) for my 5am appointment, the line moves slow, checked in at the guard house at 5:30, docked, took paperwork to receiving office (by dock #27, in the corner) and waited for unloading (started at 6:50), unload process was quick, the waiting for the lumper to call for the lumper fee and paperwork...took hours. They will call once completed. No overnight parking on the property, can start parking for your appointment in the driveway after 3am, right lane only (receiver calls it the "inside" lane). I finally left Sysco at 10:50. Don't be late and if you need to reschedule, they charge $250 + lumper fees. Expensive.