Subaru Sherman Oaks

Nancy M

Five stars for sale rep Gerardo (Lalo) & Paul in Finance! Gerardo was responsive and patient with all the questions I had. I emailed a lot of dealerships before finally choosing Sherman oaks...It's wild out here! He notified me when the color and trim I wanted was available to reserve and left a $500 deposit for car. I was notified when car came in and it was delivered as expected. I dreaded the thought of dealing with financing but Paul was very pleasant and respectful. He did present additional warranty options and respected our decision. I kept checking paper work to make sure nothing "extra" was added from online price (+tax,dmv, filling fees) and it was not. My husband and I were pleasantly surprised of how smooth our experience was. We left happy and confident with our decision, thank you again!

hakufirefox

Shout outs to Linda for selling me my car here a few months back and to Alejandro for taking care of it today for my first scheduled oil change under warranty. :) Everyone here is so friendly and respectful and I appreciate it a lot! I drive from another city to come here even when there are closer locations because this is the nicest Subaru dealership I've been to and I know that it will be a good experience each time. Thanks!

Many Thanks

They've been honest and upfront. Most importantly, they didn't try to charge me a ridiculous mark up for the vehicle I wanted. Will definitely recommend. Hit up Gerardo for your needs, dude is straightforward and helpful.

Jay G

I do not recommend that you gamble on Subaru Sherman Oaks' service department. Each time I have gone here I've been left with an unresolved problem. Their staff are welcoming, but each time I’ve been there in the last few years has been disappointing, and I now have a terrible problem they caused directly, one that others have complained about also. I’ve had all services since I bought the car, including most recently an oil change, done here. The technician used an air wrench on the oil pan plug, something every professional, certified mechanic is trained not to do, and over-tightened the plug and rounded the bolt head. He may also have cross-threaded it. Now the car is due for it’s oil change but the oil pan plug is not removable because of the service department’s negligence. The warning against using an air tool on that plug is so universal, and so easy for even those not mechanically inclined to understand, that the only explanation is management’s implementation and approval of the forbidden use of an air tool. They say one thing (speaking down to me with overused generalizations, charging a deductible on my warranty, but not doing any work, or I have to bring the car back). This is a major problem to fix. Subaru Sherman Oaks should be ashamed of this kind of thing. Don't have your car serviced here.