USC Credit Union

John Storie

I've banked for 20 years with USCCU, from my earliest days in LA as a student at USC to present day. Overall, I've really liked banking with USCCU - the employees are really kind, and the location right off Flower St. is very convenient from the freeway. Back in the day I would have to go on campus to do banking, and these days its much easier with the many options. I financed 2 cars and 1 student loan with them, as well as my SBA grants. Additionally I've used their checking, savings, and money market accounts. I received great rates for all of these and Ken and Diana were amazing with helping me with the paperwork. My only complaints are: -some glitches in their online banking app caused a couple months of disarray in rendering my checking account. -Traveling internationally, I"ve been charged fees for using my debit card at ATMs by USCCU (a double down on fees already being charged by the ATMs abroad) -Their phone customer service has been pretty weak, as I've had over the last 20 years a couple instances of fraud on my account and both times its taken long wait times on the phone to reach assistance. -Along those lines, there's no features to change your PIN number on the app or get help with freezing a debit card when lost/stolen - you simply have to call the number For these reasons, I've recently switched to Charles Schwab to do most of my day-to-day banking (since they have zero ATM Fees and reimburse for travel fees). I'm still keeping one of my emergency fund accounts at USCCU but these days I'm needing more features from my bank for the day-to-day.

Nemer Rios

Very professional, helpful and the most knowledgeable person I have ever been in UCS Credict Union. Big thank you to Monique Faulk. SHE IS AMAZING. help me through my fraudulent activity help me with my online banking and now I even have a Secure Credit Card

Chris F

I sat down with Francisco today at the Flower St Branch and he was a tremendous help. I cannot thank him and the credit union enough for their assistance today. Francisco was patient, understanding, and very hard working. I am so proud to be apart of this credit union.

Ria Rai

I had a very nice experience working with USC Credit Union. Right from their customer care to their loan managers, everyone is very helpful. My loan application was handled and processed in the most time efficient and professional manner. Fantastic rates and excellent customer service. Special mention to Jorge Cuevas, for helping me throughout the process. Thank you Jorge !