University Credit Union

Flora Villamor

I had An Auto Transaction With. Diana in their Office in Sepulveda, She was very Professional and Patient Everything went well, I purchased an Extended Warranty and paper works and payments taken cared of, this was early Part of March Transactions,Then yesterday a Month later got a Phone call, this lady Linda , asking me that I did not sign the extended warranty papers and it’s important that I signed those papers ASAP, I told her I am driving and can’t be there in the Office to sign, she said she will email those documents, I told her I can’t and I am driving and have no access to email, She told me I should pull over and get access to email, to sign, and l repeatedly told her I can’t, I have to be somewhere very important, then she. Said if I don’t sign those papers , if something would happen to my car and papers not sign. I would not be covered, I told her God Forbids nothing bad will happen but I just can’t! Then she keeps repeating again and again that there’s no coverage till papers are sign, If I am a very Anxious person I probably get panick try to pull over and getting anxious access my email, What … If I get into accident because I was panicking and trying to do what she told me, it’s going to be her irresponsible mandate to have me pull over the side of the road to sign those documents. Then I start to question her it takes a month for you to realize those papers are not sign? Then she repeated again “ Just to let you know you’re not covered in case something went wrong with my car” I felt like she’s giving a soft threatening statement, I am old enough to her mother , and she’s acting like one! Excuse me? What kind of customer service is That!!!! Threatening and Mandating me to pull over ? I already told her I can’t! And God forbid nothing will happen before those documents are sign.So I told her why takes this long to realize it’s not signed, The problem is in their end not mine because I was there in their Office and everything should be done, and now Lady Linda was rushing me ? Lady Linda you need to examine your customer service Attitude it’s not a pretty look, not just you but the whole Sepulveda Office , except Diana. Very Professional and Corteus. Thank You Diana I got your voice mail message that I don’t have to sign those papers everything is well taken cared of.. Lady Linda, take notes from Diana’s Persona,hopefully you will learn something of value for you

Mahdi Ebrahimi

I received an email that I was pre-approved for a new/used auto financing/refinancing loan with a low APR. I was in the car market and told the dealership about it and they said they didn't work with this credit union, and I am happy the did not. I tried to refinance my loan with them a few days after I purchased my new car and they came back to me with a rate that was .75% higher than what they had pre-approved me. That was basically a bait and switch and I am happy that I did not fall to that. Their pre-approval did not even say "as low as" for the rate and you would expect them to honor their rate.

Dana Pointe

They just upgraded their system but I think they forgot to upgrade their ATM. Still running on some old school processor! I'm gonna get robbed for how slow their ATM processes anything. And no mirrors on the ATM too so you cannot see who's behind you. And you know what else is infuriating? Beginning November 2 they're going coinless. What.the.hell. A bank that doesn't want to deal with actual money. What insanity is this??! They only have two tellers working at a time. If the ATM is slow, the tellers are slower. C'mon UCU be better!!!

C L

Expected a bit more from a credit union. Walked in to find the reception desk empty and the restroom was worse than a gas station. Two tellers on a Monday and the coffee dispenser in the lobby was empty. Overall a really bad experience waited over an hr to be told my loan inquiry needed to be done online. Management needs help with staffing.