Address: 3030 Harbor Blvd Suite G2, Costa Mesa, CA 92626, USA
Phone: +17145455305
Sunday: 10AM–7PM
Monday: 9AM–10PM
Tuesday: 9AM–10PM
Wednesday: 9AM–10PM
Thursday: 9AM–10PM
Friday: 9AM–10PM
Saturday: 8AM–6PM
Pete Fox
I received a gift card for them, That i will never use and can provide a receipt of purchase and they refuse to refund it. They also have no corporate phone number.
Kelli Gibson
I just want to start this whole post off by saying I have never left a negative review on a business. I feel that most times I have a bad experience it is simply me and my own issues. I try to give the benefit of the doubt to people and I try to be as kind to others as I possibly can. I feel as though what I give to others is what I will receive back. I feel horrible posting this but I feel that I would want to be warned about this prior to my membership. I am so upset with the customer service at Massage Envy Costa Mesa. Victor is the only reason I still hold a membership at this location AND the only reason I gave this location 2 stars (although, he really deserves 5). I called on Wednesday around 2:00 for my appointment to let them know I had an emergency and could not make the 8:30 pm and would like to reschedule, the person on the other line said "Okay, not a problem, when would you like to reschedule?" and I chose to switch my appointment to Friday at 8:30. YOU WILL NOT BELIEVE WHAT HAPPENED TO ME AT 8:30 ON WEDNESDAY.......The DAY and TIME of my previous appointment, they decided to call me and let me know that I "owed them for the services and that they have a 24 hour cancellation notice" NO ONE told me that when I had first called, and on top of it all they decided to call me AT THE TIME OF MY APPOINTMENT to tell me that they would have to charge me for rescheduling. I"M SORRY but that is honestly not my bad. I would have found ANY way to get out of paying that fee. I was given NO CHANCE to make it there on time to stop the fee from happening either! The girl on the line letting me know the fee was going to be applied had nothing to do with the previous mistake but I expressed my concerns and she simply said "I'm sorry but we are still going to charge you". I am in no way someone who yells at staff or treats people with disrespect but this is just an outright disgrace to all Massage Envy locations. I would like to warn people prior to signing any sort of membership with them. LOOK ELSEWHERE, there are so many options that don't force you into contracts for monthly memberships. If YOUR staff makes the mistake of not telling/reminding a client about a cancellation fee then IT'S ON YOU AND YOUR BUSINESS.
Trudy Reed
Great therapists! However, the new manager was surly with us about when our membership expired. We made one of our last appointments, no one said anything about having to pay for it, as it was part of our membership package, and she called as soon as I returned from the massage and told me to come back in and PAY for it. I refused, she told me to come back in anyway to talk about it. Turns out, Kristen the manager, was wrong AND rude. We are searching for a new massage envy with which to do business. The turnover in the front and managerial staff is way too high.
Sonia Salas
I don't normally write reviews, if I do, it is either because it is something so good that people should know about or something so bad that also people should be careful with. Unfortunately this time, it is for the second reason; I had a terrible experience with the Massage Envy Spa of Costa Mesa management. I felt mistreated and ignored by the manager Shania (sorry, it may be misspelled). I had one last service to use (already paid) after I cancelled my membership. My therapist did not show up for my appointment, after waiting over 20 minutes, I was told about it (by the way I had to leave 30 minutes earlier from work). The manager did apologize and offered to reschedule my appointment regardless of my availability before the deadline to use my last service. The day of the rescheduled appointment I received a call to mention that I had to reschedule again because of the same issue (at least this time I wasn’t told while I was there). Here is where things get bad. At that time, it is the first time I hear I have to pay $100 to reschedule this appointment because the deadline to use my appointment passed? I explained that I missed the deadline because of the Spa staff last minute unavailability. It wasn’t my fault I missed it twice…. It didn’t matter to them, I only had two options, pay the $100 to use that service or reinstate my membership (pay $49)….. How can this be right? I would understand this approach if it was my fault to miss that deadline, but it wasn’t…. I wouldn’t be writing this if the manager was more sensitive and acknowledge this was a different situation and offer either a partial or full reimbursement of my last payment or even to reschedule this without any extra fees. No no no, all I got was this is our policy; we can’t do this or that….. I wonder what is the policy about customer service and client satisfaction to even consider membership with them again…. Really bad attitude, bad for the customers and their business… If anyone is considering them, please be careful with their cancellation policies and unused services… I know understand why they were sued….
Thanks! Your review is awaiting moderation.
Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)
Non-Member Pricing, Accruals, and Member Additional pricing can be viewed on the location website page under the store hours. Please call the franchised location to confirm or clarify specific price details.
Yes, this Massage Envy franchised location offers facials. However, not all Massage Envy franchised location provide facials and we recommend you view the franchised location webpage or call to confirm.
Yes, facials and massage can be purchased together. Pricing can be viewed on the franchised location web page. Please call the location to confirm or clarify specific price and service details.
Yes, Massage Envy memberships include massages, facials, and total body stretch sessions.
Facials are fully customized for each member or guest. Facial sessions consist of a skin analysis, deep cleanse, extractions, treatment and finishing products.
Adolescents can receive a massage starting at 8 years old and facials at 12 years old. Franchised locations require a Minor Consent form signed by a parent or guardian. Minors may be required to be accompanied by a parent/guardian. Please contact your franchised location for further information regarding consents that may be needed.
Yes. The fees for facials and massage services of the same time length are the same. There is an additional charge for advanced skin care services like Microderm Infusion and Chemical Peels.
You can choose to cancel your membership after your initial contract term expires. You will need to contact your franchised location.
Memberships are not required to receive a session at Massage Envy. Book your massage, facial or stretch session today!
Its recommended that you wait until symptoms of severe nausea/vomiting and/or discomfort subside before scheduling a prenatal appointment. Please contact the franchised location for any questions regarding your pre-natal massage.
Yes, franchised locations do offer pre-natal massages.
Yes, franchised locations do take walk-ins if appointments are available. However, it is recommended that you schedule appointment online or call the franchised location.
Every massage is customized to meet the needs of members or guests. Everyone’s body and needs are unique. Massage therapists customize each massage to address the areas that need attention.
Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)
Yes, most Massage Envy franchised locations do offer couple’s massages. Please call the franchised location to book an appointment and to confirm availability
Yes, most Massage Envy franchised locations offer couple’s rooms. Please call the franchised location to confirm availability.
No, Showers are not available at Massage Envy franchised locations.
Your service provider will instruct you to undress to your individual comfort level. To learn more on what to expect please visit Massage Envy's What To Expect pages on the website.
Gift cards for facials and massages can be purchase in at the franchised location or online. For service prices or to learn more please visit the Massage Envy website.
The cost of membership can vary by franchised location and are valid for all Massage Envy locations. Memberships include 1- 60 minute massage a month, or 60 minute facial, or 60 minute stretch session a month . Afterwards you can receive any additional services at the membership rate. Please view the franchised location webpage for rates or call and staff can answer your questions.
The cost depends on the service. We encourage guest to view the franchised location website page to view pricing specifics. If you have any questions, please call the franchised location so they can help clarify your needs.
I dont know usually per person
The one hour intro massage is 60$ + gratuity. 70$ monthly, each additional 1 hour service turns to 50$ for that month.
Thanks! Your answer is awaiting moderation.
Thanks! Your question is awaiting moderation.