uBreakiFix

Eben Gunadi

Something shady is going on with how the business is managed. To provide some background: after a month of struggling to fix my Xbox they threw in the towel and declared it irreparable. I told them they can go ahead and recycle the Xbox, to which one of their employees said he would "mark it as abandoned." Then came the struggle of getting my $75 deposit refunded. Basically only the managers have clearance to issue refunds and they were extremely difficult to reach. Only by the good graces and persistence of an employee named Ruben was this eventually resolved (after several days). Then came the clincher... Three days after receiving my refund, an $800+ fraudulent transaction appeared on the credit card that (for the past year) I basically have only used on that Xbox. The charge was listed as a "Microsoft Store" purchase. What's crazy is that I already deleted this credit card from my Microsoft account before going to Ubreakifix. Additionally, there are no recent transactions listed on my Microsoft account. Someone who is somehow associated with Ubreakifix was able to still extract the credit card information from my Xbox and commit this crime. Either it was a Ubreakifix technician, or Ubreakifix didn't wipe out my hard drive and someone unauthorized got access. Either way, this incident has completely obliterated my trust in their technical expertise and integrity. Future wayfarers beware!

Juan Lares

I took my laptop that had an issue with the charging port. I could place the power cord in A certain position and I was able to charge my laptop. I was told that the laptop was open to check charging port and was advice to open a claim. Since I’m a new customer to uBeakiFix and my time to actually file a claim is not till a week from now. I had no chance but to pick up my laptop. I could not charge my laptop. No matter how I position the power cord. I believe the technician made it posible to not be able to charge my laptop since they thought I would open a claim. I decided to open it myself and found all kind of dust bunnies. Guess it was hard for the technician to remove any dust. I’m so disappointed and will not return to this place. I want to thank the technician and hope he can have a little integrity and commitment to his work.

Andrew Manson

These guys were quick and precise with the repair to my old phone, which had its screen broken. The reason I'm rating it two stars, is because I am now extremely hesitant to go back to them for future repair jobs. I brought in my original Xbox (a retro console from my childhood) to be inspected and cleaned. The console worked almost perfectly, aside from the disk reader not reading disks properly. I bring it in and they do their diagnostic. I wait a couple weeks, and my mother hears back from them saying that the console was "unrepairable" and did not say why. I'm like "Okay, maybe the laser lense got damaged or something". I get it, it's a 20 year old console, and the parts are hard to find. I come back to bring it home, and ask what was wrong with it, and they mention roaches... naturally to my utter shock. So I bring it home, and open it up outside to scavenge the HDD for the memory inside it... and find absolutely no evidence of roaches whatsoever. This was the first red flag. It gave me the impression that they didn't want to do the work, which yeah I get it. The console is 20 years old, parts are hard to come by. But I still felt deceived by them. So I decide to follow a guide online and go through the delicate process of making the repair myself. All it needed was a cleaning of the laser lens, which on inspection was intact and almost like-new (expected, since disk readers and HDDs are sealed units to protect sensitive components from dust contamination). I do the repair, and that's that. Except they also somehow *misplaced* the A/C adapter for the console, and gave me an incompatible one. How the actual heck did they manage that?! As I read the other reviews just before making this one, it looks like th training, professionalism and attitude of this company's employees are woefully inconsistent. This is why I am so hesitant to come back to them, as I worry they might make an excuse not to want to repair other electronics... or possibly even damage other electronics further and find some way to blame it on us. I urge customers to use caution, when coming to this place.

Michael Ridge

Terrible customer service, they don't stand by their work. They claim 90 day warranty but when I brought the phone back the next day the Manager Tyler says there's nothing he can do. To make matters worse as im having a heated discussion, after he tells me my $1300 phone won't turn on... One of the associates comes from the back trying to be intimidating. I don't recommend this store.