James R. Herman Cruise Terminal

Category: Cruise terminal

Address: Pier 27, San Francisco Pier 33 - Alcatraz Island, San Francisco, CA 94133, USA

Phone: +14152740400

Reviews

Nate G

May 15, 2022

I’ve been on many cruises. This is a bad terminal. The porters guilt you into tipping more despite a generous and reasonable tip. The staff enforces masks in the building despite a federal judge overturning the mask mandate. Check in the cruise was chaotic and disorganized. There were no signs directing which line we should go in, and which boarding groups they were serving. The security screening staff think it’s funny to have us unnecessarily raise our hands in the air while walking through the metal detectors. On disembarkation day, the staff would not let my father in the building to use the restroom. Instead, they advised him to go in the nearby plants.

Monika Piazza

Nov 11, 2021

This is one of the nicest, cleanest, most well run cruise terminal I've been to. The view from our ship wasn't half bad either! You've got beautiful bridges and bays in both directions. Wildlife all over the place. Very lovely.

Jessica Izutsu

May 8, 2019

We were blessed with a sunny day in Port. Not too far to get to the tourist locations.

Elle Sing

Mar 24, 2019

Great pretty makes it super convenient to board the cruise ship. Beautiful views going under the Golden Gate bridge

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Questions & Answers

Can you recommend somewhere for long term parking? We are taking a 10 day cruise in August.

Steve Austin | Aug 24, 2020
Carina Ng | Aug 24, 2020

Try parking at a hotel or motel where long term parking is available and have free shuttle to cruise terminal

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Is there car rental there?

Bob Rorison | Aug 25, 2019
Will Evans | Aug 24, 2020

Yes there is

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is Arcadia there?

Marilyn Brown | Aug 25, 2018
Rafael Flores | Aug 25, 2018

And

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It appears that private vehicles and cabs cannot enter the port due to increased security. What is the process for luggage drop off when you are embarking?

Debbie Arp | Aug 24, 2020
joe love | Jun 25, 2022

I have a cruise leaving 0n Monday 30 june do you have any parking spaces left

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Is there any reasonable motels with shuttle to the cruise terminals

Donna Morris | Aug 24, 2020
Imad Fakhreddine | Aug 24, 2020

Yes there is but you have to check the prices it's San Francisco and not all motel have shuttle

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Are there lockers available for luggage storage?

Stan Fleetwood | Aug 25, 2019
Josephine Tucker | Aug 25, 2019

I can not remember any which fits with answer of no from Chris. If you are coming or going to a hotel back backers they often have locked storage.

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how do you get a wheelchair from the curb to the ship

leslie courts | Aug 25, 2019
Logo Man West | Aug 25, 2019

Yes they do

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What time does cruise terminal open this Monday in SF?

Edna Hom | Aug 25, 2019
Gaylon Butler | Aug 25, 2019

Sorry but I'm not sure

When was the building built?

Juttaborn A | Aug 25, 2019
Andrea “Andee” Ames | Aug 25, 2019

I cannot say for sure but I think it was a part of the 2013 renovations at the piers. The Cruise terminal has been there for a long time but not in it's current state with all that parking etc.

Is regatta there?

John Marshall | Aug 25, 2019
Steve Nolan | Aug 25, 2019

Yes

My friends asked me to pick them up. How long can you wait at the pick up drop off area or is it just in and out? Fyi I'm driving in from the Merced central valley area.

Hugo Garciasalas | Aug 25, 2018
Francie Hubert | Aug 25, 2018

I concur with Jeff above. Passengers debark according to their desired time which is between 0700-1030hrs. Know which debark time your friends have chosen, park beyond Pier 27 to facilitate pickup, as it is extremely crowded. Safe travels Hugo.

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Is there a designated curbside location, to pick up cruise guests?

Jennifer C. | Aug 25, 2018
Ted Giraldin | Aug 25, 2018

Yes. From the Embarcadero, turn into the cruise terminal and the traffic lanes guide you to the loading zone. You can only go one direction, so you can't miss it.

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Can we store our luggage after our cruise so we can spend time in Sfo before returning home rather than wait in the airport for 4 hours.

Kathleen Verge | Aug 25, 2018
Lynne Green | Aug 25, 2018

Ask one of the passport checkers what the best course of action would be.

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Where's the best place to get dropped off with luggage?

A Google User | Aug 25, 2017
Katie Edlund | Aug 25, 2017

Turn right into terminal and traffic control workers will allow you and your luggage to be dropped off right in front of terminal.

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