Orange County’s Credit Union - Lake Forest

M. Mir2

Just had an unpleasant experience visiting a bank staff at this branch. His nametag was James, but I only remember his unprofessional attitude. He did not introduce himself, was not knowledgeable, and was very arrogant. I have been with OCCU for eight years now and recall how it used to be a reliable bank offering many affordable services. But, experiences such as these, especially in regard to loans and financing, have made it very difficult for me to stay as a member. And that's why I have looked for another credit union bank where I am welcomed and valued as a customer.

Cardboard Zombie

Shame on the manager of this Branch, employees are the reflexión of management, I showed up today 9:00 am to make a deposit, I left at 9:12 am. with out banking, one clerk helping one customer, three more customer and myself waiting for service. I will take my business some where else, this branch is a joke

Steve C

Easy process for membership. Completed online and approved same day. Initial transfer from my old bank took a few days longer than I’d imagine it should take. In my partner’s account, they held her tax refund check for 7 days—which seems a bit too long. Also—they limit the amount you can transfer in to 1k per transaction and 2500 per day. That doesn’t make sense to me. I’d like to transfer all of my money from my old bank and it seems that the only way to do so will be to go in to the old bank and withdraw the cash then drive to the credit union. Have spoken to customer service twice on telephone and they were very nice and helpful. Still—much better than Wells Fargo

Jesus Christ

My name is Carl E Hinerman Member since 1987 I'm legally blind so I know when people are nice. O.C.C.U employees are extremely nice people. They always go out of there way to help me. Example friday 5.21.21 I brought in A coffie can full of coins I didn't even have to ask how to use there coin star I think it is called.One of the beautiful ladies (employee) just automatically asked me can I help you and she did all the work for me and come to find out it is free for members so I just wanted to say Thank You and GOD BLESS YOU.