The UPS Store

jaye macke

Nowhere to park because of food trucks can't get a good signal on phone while inside store so they can scan your qr code had to go outside for a good signal, but the staff are really pleasant patient and eager to help.

Ti A.

I paid $100 to ship an item overnight from this location to another state. The item arrived 5 days later. I called the store to process a refund and they told me the “manager was busy and would call me back.” I followed up with customer service a week or so later and they hadn’t received a claim from the store. I called the store back, at this point for the 3rd time, and was told the manager would call me back. The manager still didn’t call back so I called again and was told the manager has taken care of it. s few more days went by and I followed up again with customer service and was told that still no claim had been filed for me. The UPS customer service rep had me call this store on 3-way to try to talk to someone because they couldn’t get through on their own. I was told again that the manager would call me back but I still never received a call. I called customer service and was transferred to five different departments and received zero resolutions. I didn’t find out until today through an automated system that after 15 days they won’t issue a refund, which explains why the store ignore me every time I called. Their system and unprofessionalism is ridiculous. I never overnighted an item before this and I thought highly of UPS before this experience. You pay upfront for a service they gaurantee and then you’re left on your own to do all the work and hope someone will actual value and care about you as a customer when they don’t fulfill their end. I guess that $100 was worth losing a long-time customer and my network of people across the U.S. as well as diminishing the standard to which I held this company to before. I will never personally ship though them again.

Alex Y

They want me to buy the box which was $8. Even Amazon said no box return. Think they want to make extra money on shipping. I will not go there anymore. BTW, I sent same item without boxing at other ups store.

Shielaha Moss

So i just left the UPS location on Figueroa and the gentleman that helped me return my Amazon orders showed excellent customer service & he is following the new PPE guidelines.. thanks for all the assistance today & stay safe!.