Mercedes-Benz of Carlsbad

Omid G.

Horrible experience. I had the worst service experience I've ever had at any dealership. Just moved to La Costa from out of state and had a Mercedes break recall to get fixed...always had my cars serviced at a Mercedes dealer. I called Hoen Mercedes and they said I would be provided a loaner car as a service. After work on Friday night ,which is the only time I could get to this, I get there with insurance and drivers licence in hand and the sales manager asks for my auto registration. MBUSA verified my registration over the phone, but I didn't have a copy of it. I went as far as offering the original purchase docs that were in the glove box as well as. The absurdly pampas and extremely rude sales manager comes out off his throne and office and states he's not going to give me a loaner because I had no registration for the benz I was leaving there to get fixed. I've never been asked to have registration to have a car repaired, even with getting a loaner. I asked how or what does registration of the repair car being left has anything to do with a loaner or add a liability? The Sales manager responded, "you have a $5000 car, I would never allow a $60,000 car when you leave a $5000 car here." you can leave your car to get fixed and uber or walk home. Then proceeded to ask in a very condescending way, "its been 5 years since you bought it why would you not have the registration?" Since It was so important for him to know what I've been doing for 5 years, I let him know, because this Benz sits in the garage most of the time and I've not needed it because I drive another, and more importantly since my business is now apparently yours, I had two of my children that were almost killed while in and out hospital for the past five years that were recovering so I didn't have much time to deal with a sitting car. Needless to say, I took the car elsewhere. All this insult for a loaner car for what wa a Mercedes break recall... Chris Murphy, the General Manager and his smug response are the catalyst to this behavior. it's no wonder the 'sales manager' behaves that way. This behavior is endorsed by management here. It's everything one would hate about any luxury car dealership. ...I went to Escondido Mercedes...same scenario... had great service, added more maintenance for them to do, and had ZERO issues. Amazing what you get from one dealership to another. My car was fixed and back on the road again quickly without any issues. Chris Murphy and his empty apologies would be fired if this dealerships ownership cared about how people are treated. Says a lot that they're still there. 2022 follow up... traded the wagon in for $14000 and got a beautiful large Mercedes SUV. Guess my car was worth a bit more than the mangers "almost worthless car" statement to a long time Benz buyer. Happy to have another Benz to carry my goods for work....and especially happy not to have worked with Carlsbad Mercedes.

Jean Paul Schwarz

Worst buying nightmare!! Trusted the salesperson, trusted the name. They robbed me so bad. Don’t trust them specially when comes to their deceiving sales tactic of listing a car online as certified pre-owned and when signing papers the truth comes out that the car IS NOT what they advertised as “Certified Pre-Owned”. I will never use Hoehn ever again in my life. The service department also lied, car was brought back for loose exhaust pipe, they call to pick up and NOTHING was fixed….. how come a service employee call a customer and lie to their face “Your car is fixed” knowingly that the car in 5 days was NOT fixed?!? Blows my mind the level of deceit with the entire Hoehn Mercedes deceiving business practices.

Raymond W

I drive over 20 miles to have my cars serviced at Hoehn. They treat you as a valued client, as opposed to MB San Diego who treats you as a number.

Theresa Daem

I just bought a new Mercedes S Coupe from Hoehn Mercedes in Carlsbad. Mercedes has been my car of choice for years and Fletcher Jones was my dealership for the last three, including two SLs and an S Sedan. This time my FJ rep seemed to take me for granted and tried to discourage me from buying the coupe. In contrast, Hoehn out-performed! Dealing with sales expert Reed Kaelin was amazing – everything one wants in making a deal. She was open and forthright, took the time to thoroughly answer questions and explain details, and the deal she offered was even aligned with what was described as the maximum discount on the internet. I highly recommend Reed Kaelin and Hoehn; in fact, I urge future buyers to take the time to visit Hoehn before any final purchase decision!